Team Leader - Customer Support

Job Title: Team Leader/ ATL

Job Description:
We are seeking a Team Leader to manage a team of 20-25 associates, ensuring daily operational goals are met and providing excellent customer experience. The role involves handling escalations, motivating the team, evaluating performance, and addressing operational issues.

Roles and Responsibilities:

• Lead and motivate a team to achieve operational targets
• Handle customer escalations and provide timely resolutions
• Monitor performance and conduct regular evaluations
• Plan team schedules and resources
• Manage customer complaints and escalation calls when needed

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• What is your current location dehradun ?

Experience:

• TL Inbound: 1 year (Preferred)

Work Location: In person