Team Leader-Customer Support

Your job description is as follows: **Role Overview:** You will lead and manage the operations team to ensure efficient handling of bookings. Additionally, you will coordinate between operations and marketing teams, customers, partners & vendors to improve service execution. Your role will involve managing end-to-end business operations, handling queries, complaints, escalations, and ensuring smooth execution of processes. You will also be responsible for ensuring consistent supply by onboarding new partners & vendors and launching new cities and services. Providing training and motivation to the team to ensure a high level of employee satisfaction and retention will be a key aspect of your role. Furthermore, you will define and analyze metrics and KPIs to efficiently track progress. **Key Responsibilities:** - Lead and manage the operations team - Coordinate between operations and marketing teams, customers, partners & vendors - Manage end-to-end business operations - Ensure consistent supply by onboarding new partners & vendors and launching new cities and services - Provide training and motivation to the team - Define and analyze metrics and KPIs **Qualifications Required:** - Energetic, confident, and street smart - Great communication and soft skills - Preference for candidates who are foodies **Note:** The company offers rewards, incentives & bonuses, special meals & food trials, startup exposure, and opportunities for learning.,