Team Leader – Customer Service & Retention

About the Role

We are hiring an experienced Customer Service Team Leader to manage our service team, drive client satisfaction, and strengthen retention and upselling efforts.

Key Responsibilities

• Lead and mentor a team of customer service executives.
• Ensure smooth resolution of client queries and escalations.
• Drive customer retention, upselling, and loyalty initiatives.
• Track team performance and prepare reports for management.
• Coordinate with operations to ensure high service quality.
• Maintain CRM records and monitor client engagement.

Required Skills & Experience

• 1–2 years of experience in customer service, client handling, or team leadership.
• Excellent communication skills in English and Hindi.
• Strong leadership and performance management abilities.
• Background in wellness, healthcare, or service-oriented industries preferred.
• Working knowledge of CRM systems and MS Office.

Salary & Benefits

• Salary: ₹30,000 – ₹40,000 (negotiable depending on experience).
• Attractive incentives on upselling and retention targets.
• Career growth in a fast-expanding health and wellness brand.

About the Company

Get Slim With Dietitian Natasha Mohan LLP is a leading wellness and nutrition company based in New Delhi, known for its science-backed diet programs, client-centric approach, and global presence. With millions of followers across social media and clients in over 50 countries, we empower people to achieve sustainable health goals through expert diet planning, clean lifestyle habits, and personalized support.

Location: Defence Colony, New Delhi (Office-based role).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Team management: 2 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person