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Bigbasket
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Team leader - BPO

Team leader - BPO

Bigbasket

3 - 8 years

4 - 5 Lacs

Hyderabad

Posted:4 weeks ago| Platform:

Apply

Skills Required

Team Handling SLA Shrinkage Aht Attrition

Work Mode

Hybrid

Job Type

Full Time

Job Description

KEY RESPONSIPONSIBILITIES:

• Responsible In Managing The Team of 20 to 30Agents.

• Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and

• Ensuring meeting Clints SLA.

• Monitor and Track the performance with respect to SLA’s, Clint satisfaction.

• Maintaining Up-to-date Knowledge of Process developments.

• Assist with Assistant .Manager/Manager from the end User’s Point of View.

• Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.

• Document, examine and report quality issues their response and suggest possible improvements.

• Taking care of attrition and shrinkage.

QUALIFICATION & EXPERIENCE:

• Graduate or 10+2+3, with good Communication

• Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service).

• Monitor team performance, productivity and service levels.

• Ensure systematic feedback to team members on their performance.

• Handling Escalations.

• Drive the team to achieve the quality targets.

• Daily reports.Role & responsibilities

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Team leader - BPO

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

KEY RESPONSIPONSIBILITIES:

• Responsible In Managing The Team of 20 to 30Agents.

• Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and

• Ensuring meeting Clints SLA.

• Monitor and Track the performance with respect to SLA’s, Clint satisfaction.

• Maintaining Up-to-date Knowledge of Process developments.

• Assist with Assistant .Manager/Manager from the end User’s Point of View.

• Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.

• Document, examine and report quality issues their response and suggest possible improvements.

• Taking care of attrition and shrinkage.

QUALIFICATION & EXPERIENCE:

• Graduate or 10+2+3, with good Communication

• Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service).

• Monitor team performance, productivity and service levels.

• Ensure systematic feedback to team members on their performance.

• Handling Escalations.

• Drive the team to achieve the quality targets.

• Daily reports.Role & responsibilities

More Jobs at Bigbasket

Team leader - BPO

Mock Interview

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