Team Leader

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial we'llbeing and sustainability of our millions of customers.

The role is responsible for

• Managing the team responsible for managing a Team of around 15 staff who works for Customer Settlements function.


• Motivating the team to deliver on the service levels, meet or exceed productivity and quality targets through accurate capacity planning and monitoring of service/productivity levels throughout each day.


• Ensuring optimal performance by staff members through we'll designed training, development plan and developing continuous improvement initiatives.


• Managing escalations and customer complaints


• Monitor and strengthen controls effectively.


• Effective change management

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type:

As a Team Leader, you will:

• Align process improvements with strategy of division / operations in relation to FTE management


• Continuous improvement of processes and monitoring of operational cost reductions


• Ensure all processes are documented and fully compliant


• Ensure the process is audit and risk compliant


• Suggest opportunities for Continuous improvement of the processes based on customer input and innovations in designated area and share best practice with peer group


• Assist with standardisation of operations


• Ensure effective change management

To grow and be successful in this role, you will ideally bring the following:

• Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost across the vertical and the Business Unit


• Engagement, culture and diversity in the team


• People management and development plans for the team


• Collaboration and stakeholder management


• Broad knowledge of Banking & reconciliation acquired through operations roles/branch


• Worked in Either Home Loan Fulfilment/Releases for last 18 months and should knowledge Mortgages fulfilment


• Strengthen and monitor the controls to minimise losses and ensure they are reported in a timely manner.

you're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. we're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and we'llbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 103862.

22/10/2025 , 11.59pm, (IST)