Team Leader - Accounts payable

As a Customer Service Team Lead at IHG Hotels & Resorts, your role involves providing consistent customer service delivery to build customer confidence and meet their needs and expectations. You will be responsible for identifying process-related issues, reviewing metric reports, managing team resources, escalating incidents, and working on audit requirements. Key Responsibilities: - Give consistent customer service delivery to build customer confidence - Identify and escalate process-related issues to the Manager- AP - Review daily Metric reports, identify gaps, and take corrective actions - Manage team resources to ensure key tasks are covered during absence and holidays - Flag off incidents that could become high priority or exceed SLA - Work on audit requirements and provide accurate information to auditors - Drive process improvements and efficiency enhancements - Recruit, train, motivate, and develop team members - Work on attrition management - Ensure proper documentation for performance gaps and take necessary actions - Review process documents quarterly for updates - Conduct regular Check-Ins and provide feedback to team members - Conduct trainings for new hires and conduct process knowledge tests - Have a backup plan ready at all times - Ensure clean open liability and highlight potential financial risks - Participate in project and rollout calls and meetings Qualifications Required: - Graduate or Post Graduate preferred - 4+ years of work-related experience in accounting with sound accounting knowledge (Note: Additional Company Details omitted as no such section is present in the provided JD),