Team Lead- US Mortgage Loan Origination (Pre Underwriter)

Job Description

Job Role : Team Lead-US Mortgage Loan Origination Pre Underwriter Job Location : Pune ( Work from Office) Company name : M.Phasis https://www.mphasis.com Experience : 2+ years in US Mortgage loan Origination Pre Underwriter + Income Calculation and Team Handling Skills : Should have Experience At least 1+ yrs in Team handling Should have Experience in Pre Underwriting Should have Experience in US mortgage origination Pre Underwriting + income Calculation Should be flexible to support the team 24*7 Should be flexible for WFO permanently Should have Good Communication Skills both written & verbal. Should be available for Night shift Should have Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc. Should have Good planning skills Prior team handling experience is a must Good understanding of key back-office operations metrics Good analytical skill Salary : Up to 25% to 30% hike from current CTC + Incentives Budget : Up to 10 LPA Mode of Interview : Virtual Mode Cab facility is given for both way Notice Period : Immediate to 30 days Job Summary Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: Ensure the SLA's and KPI Targets as specified by the client are met consistently Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product Conduct huddle/ trainings for process changes / areas of improvement at defined intervals Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels. Strong attention to detail and comprehension of various control reports Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in Promoter zone Comply to all ISO & ISMS related protocols and Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process Maintain staffing requirements as specified from time to time Note : Kindly apply for the role if you are in Pune location or willing to relocate to Pune location. This vacancy is for US Mortgage Origination for Pre Underwriter and Experience in Income Calculation. Don't apply for the job role if you got irrelevant experience. If you have any reference Contact 84312 34240