Posted:14 hours ago|
Platform:
On-site
Full Time
B.Com or M.Com or CA Inter or CA or MBA or ICWA
5 Years or more in core US Accounting process or similar domain is a must.
Good working knowledge of US Accounting, Month closing and reports
Managing portfolio of 5-10 clients as Client Engagement Manager
Conducting weekly client calls to ensure client satisfaction
Handling client escalations if any
Nurturing client relationships and capturing further business opportunities with clients
Managing total team of 8-10 members which is a combination of Bookkeepers, US Accountants and Sr. US Accountants
Managing work allocation and resource bandwidth
Ensuring that team is performing with desired accuracy levels
Reviewing the team’s work and attending to team’s queries on need basis
Drafting SOPs or preparing Loom Videos for various processes
Conducting one to one or common training sessions as and when needed
Periodic reporting on Team performance
Client satisfaction index
Resource Bandwidth Allocation
Active contribution to process improvement and L & D is expected
Fluent written and verbal English communication is a must
Exposure of handling overseas clients is a must
Prior experience of handling team of 2 members is necessary
Ability and willingness to handle multiple clients is necessar
Good knowledge of US Accounting process is necessary
Permanent: Work from Office - Full time – Shift 2:30 pm to 11:30 pm , Monday to Friday-5 days working
r3 Consultant
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