Team Lead - Transitions

METRO Global Solution Center IN

3 - 8 years

5 - 10 Lacs

pune

Posted:16 hours ago| Platform:

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Skills Required

service management automation excel project management billing customer relationship risk management powerpoint forecasting monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling multiple transitions and projects across MGSC (planning, tracking, periodic review, monitoring, risk management)
Plan and schedule project deliverables, goals and milestones.
Define requirements and plan project lifecycle deployment through coordination of project kickoff
Stakeholder and customer management
Supporting in FTE forecasting for new transitions and FTE billing
Defines resources and schedule for project/program implementation
Create strategies for proactive risk mitigation and contingency planning
Manage Projects within the budgeted cost, timely escalation of issues and their resolutions
Project Transparency daily/weekly/monthly updates and project progress reported as per agreed schedule
Supporting service management team and ensuring 100% accurate reporting as per agreed timelines
Report Automation and drive efficiencies
Identifying and working on new/existing projects leading to business efficiency

Qualifications

Build strong customer relationship across all customer segments
Identify potential risks challenges and measures to mitigate them
Drive Efficiencies identify improvement areas wherever possible
Supporting the team with the responsibility for mentoring developing the potential talent pool
To support, motivate review team performance
Ensuring discipline, professionalism caring attitude within the team that helps foster a strong team

What gives you an edge/ Impact you will make if you have

Broad understanding of solutions that can be performed from a GSC
Project Management aptitude and skills
Excellent Proactive communication skills both written verbal
Hands on with preparing presentations using MS PowerPoint
Hands on with using MS Teams for collaboration
Good office computing using MS Excel
Solution oriented attitude

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