Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Take ownership of issues on Bus operators front and people management
Research, troubleshoot, and identify solutions to resolve Bus operators
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Development of strategies and procedures that increase team efficiency and minimize the TAT
Interpretation of data and analytics and report generation
Supervision of operational staff members
Provide prompt and accurate feedback to stakeholders
Collaborations with internal tech teams to drive the projects
Drive team towards skilling up the competencies in the right direction
Preferred Experience (Minimum & Maximum): 4-5 years of experience in Tech Support role with people management experience
Good Communication skills (Email and Verbal)
A strong understanding of and experience with the following technologies: Linux, MySQL, CURL, MongoDB,Postman etc.. (at Advanced Level)
Understanding of tools related to database management and other tools such as Postman, Microsoft Excel
Oversight of day-to-day operations and managing the team
Data Analytics
Makemytrip
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