Team Lead

About this role

The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team.

Responsibilities

• Manage the team effectively to achieve daily and monthly targets.
• Conduct RCA (Root Cause Analysis) to identify and resolve performance issues.
• Monitor team performance and prepare regular reports.
• Conduct training sessions to enhance team skills and performance.
• Motivate and recognize team members for their achievements.
• Manage attendance and control shrinkage within the team.
• Create and maintain team rosters for smooth operations.

Requirements

• Proven experience as a Team Leader or similar role in a sales or customer service environment.
• Strong analytical skills to perform RCA and monitor performance metrics.
• Excellent communication and leadership skills.
• Ability to motivate and engage a team.
• Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard.
• Strong organizational skills to manage rosters and training schedules.

Logistics

• Location:

  Noida (Work from Office)

• Compensation

  : 5-6 LPA

• Joining:

  ASAP :)

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritize culture over everything else.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility 🦅
• Entrepreneurial Team 💪
• Exponential Growth 📈
• Healthcare (Physical & Mental Wellness) 😌

Please Note:

SquadStack.ai is committed to a diverse and inclusive workplace. SquadStack.ai is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.