Job
Description
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role In this exciting role, you will lead our Remote Diagnostics team, using cutting-edge IoT technology to turn data into actionable, tailor-made recommendations. Your expertise will empower our global customers to optimize their equipment, prevent failures, and enhance the sustainability and reliability of their vacuum pumps. Your leadership will ensure our remote diagnostic services are delivered effectively, maximizing performance and extending the lifespan of vacuum pumps. You will collaborate with global teams, including vacuum pump engineers, field service engineers, local operations teams, and our customers. This role demands deep technical knowledge and exceptional communication skills to translate complex data into clear, actionable insights. As a valued member of the GENIUS team, you ll support customers and customer centers worldwide, gaining exposure to various facets of the Vacuum Technique Service division. This role offers a unique opportunity to expand your expertise in vacuum pump technologies, contribute to the development of our groundbreaking GENIUS products, build your network, and advance your career with a global leader in the vacuum business. Ready to make a meaningful impact? We re excited to receive your application and explore how you can contribute to our mission Lead and Grow the Team: Build and guide a team of Remote Diagnostics Engineers, providing global customers with recommendations to enhance the reliability and sustainability of their vacuum operations Shape Service Offerings: Define and refine your team s service offerings, ensuring high-quality delivery. Set Clear Goals: Establish clear goals, KPIs, and performance metrics to drive efficiency. Be curious: Act as an expert analyst, helping customers optimize their vacuum pump operations, even for the most complex setups. Become the IoT Expert: Serve as the go-to person for IoT-based assessments of vacuum pumps within the Atlas Copco Group. Contribute to Data Science: Provide expert knowledge to develop advanced data science models, offering new insights into the state of connected machines. Support Product Development: Add your expertise to new product development projects, expanding the portfolio of connectable vacuum pumps. Drive Tool Development: Lead the creation of tools to enhance the efficiency and effectiveness of your team s delivery. Present Findings: Present your team s findings to global customers. Spearhead Data Collection: Lead data collection initiatives, ensuring accuracy and completeness in collaboration with Customer Centers and other key teams. Engage and Collaborate: Work with subject experts and global teams to drive improvements and innovations, ensuring seamless integration of your findings into project goals. Communicate Effectively: Keep top management informed by communicating updates, successes, and blockers To succeed, you will need Academic background: A Bachelor s degree in mechanical engineering or a related field. Experience: Minimum of 10 years of hands-on experience in field service for vacuum pumps, with a proven track record of successfully managing complex projects. Data-driven Root Cause Analysis: Expertise in root cause analysis, utilizing advanced analytical tools and methodologies to diagnose and resolve issues efficiently. Vibration Monitoring: Experience in vibration monitoring techniques, specifically for rotary machines. VCAT I or II level certification is a plus. Data Analytics: Experience with data analytics using Python and SQL is advantageous. Language Proficiency: Proficiency in English, both verbal and written. Communication Skills: Exceptional communication and presentation skills to clearly convey technical insights to teams and clients. Team Player: A collaborative team player with a proactive approach, dedicated to driving efficiency and innovation in service operations. Leadership Experience: Initial experience in leadership (team leadership, project management) is advantageous. Certifications: Relevant certifications such as Lean Six Sigma (Green Belt or Black Belt) or Operational Excellence Professional Certificate would be advantageous
