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People Group
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Team Lead

Team Lead

3 - 7 years

|

3 - 6 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Service Voice Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage a team of customer support representatives to achieve exceptional service levels.
Develop and implement effective training programs to enhance team performance and product knowledge.
Collaborate with cross-functional teams to resolve complex customer issues and improve overall process efficiency.
Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, and CES to drive business growth and optimize operations.
Ensure compliance with quality standards and regulatory requirements.

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