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Kvc Consultants Ltd
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Team lead - OTC Order Management

Team lead - OTC Order Management

Kvc Consultants Ltd

4 - 9 years

|

4 - 9 Lacs

Bengaluru Karnataka India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

Team Leadership Development Escalation Management Stakeholder Management Order-to-Cash resolving escalated issues coaching skills

Work Mode

On-site

Job Type

Full Time

Job Description

Team Lead - OTC Order Management

Roles and Responsibilities:

Team Leadership & Management:
Lead and manage a team of O2C specialists and SMEs (Subject Matter Experts), ensuring alignment with organizational goals and optimal team performance.
Process Ownership:
Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.
Mentorship & Development:
Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.
Escalation Management:
Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.
Stakeholder Collaboration:
Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.

Skills Requirement:

Proven experience in Order-to-Cash (O2C) processes.
Demonstrated team leadership and management capabilities.
Strong understanding of the entire order lifecycle, from processing to invoicing.
Excellent mentorship and coaching skills for team development.
Proficiency in handling and resolving escalated issues.
Strong collaboration and communication skills for working with cross-functional teams.
Ability to ensure efficient and accurate process execution.

QUALIFICATION:

Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field, or equivalent practical experience.

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Kvc Consultants Ltd

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