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Team Lead- Ops

0 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

analysis effectiveness efficiency connect support report procedural resolve training certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary Team Lead is a specialist in the process who provides analysis of process effectiveness and efficiency and works closely with the operations team to ensure process effectiveness and efficiency. Guides team members on process specific queries so that process of the given task is executed with minimum or no errors. Process Lead connects with the onshore stakeholders to communicate errors/ gaps and closures. Gets process updates documents and cascades to team members Responsibilities Proactively take actions to avoid escalations. Review activities done by the team for quality check follow up on pending activities connect with team member/s and provide support required. Conduct team level deep dive analysis and discuss outcome with with Team Manager Operations. Conduct work shadow to identify causes. Check if the identified gaps are closed and report to Team Manager Operations and share feedback with team member. Ensure procedural updates are communicated to the team. Resolve queries for team members to ensure decrease in error percentage. Contribute to and participate proactively in knowledge sharing sessions. Participate and contribute to organizational activities. Provide work direction and guidance to team members. Establish systems and procedures in the team. Groom self and team to support vertical growth. Allocate work and tasks to the team. Report to the manager on performance status and any escalations. Facilitate and participate proactively in knowledge sharing sessions. Conduct team building activities to enhance motivation. Conduct process training or refresher training if required Certifications Required BACHELORS DEGREE or MBA Show more Show less

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Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2534 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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