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Team Lead- Ops

Team Lead- Ops

Cognizant

3 - 7 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

process analysis quality check team management communication problem solving training process improvement

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a Team Lead, you will be a specialist in the process, responsible for analyzing process effectiveness and efficiency. You will work closely with the operations team to ensure smooth execution of tasks with minimal errors. Your role will involve guiding team members on process-specific queries, communicating with onshore stakeholders regarding errors or gaps, and providing necessary support to team members. Key Responsibilities: - Proactively take actions to prevent escalations - Review team activities for quality check and follow up on pending activities - Connect with team members to provide required support - Conduct deep dive analysis at the team level and discuss outcomes with the Team Manager Operations - Perform work shadowing to identify causes of gaps - Ensure identified gaps are closed and report to Team Manager Operations - Communicate procedural updates to the team - Resolve queries for team members to reduce error percentage - Contribute to knowledge sharing sessions and organizational activities - Provide work direction and guidance to team members - Establish systems and procedures within the team - Support vertical growth by grooming self and the team - Allocate work and tasks to the team - Report performance status and escalations to the manager - Facilitate and participate in knowledge sharing sessions - Conduct team building activities to boost motivation - Provide process training or refresher training as needed Qualifications Required: - Bachelor's degree or MBA,

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Team Lead- Ops