Team Lead operations ( International health Care process)

Job Description

We are seeking a dynamic and experienced Cloud and Data
Centre (DC) Infrastructure Managed Services Lead to establish and run a
managed services in a startup-like environment. The role requires strategicleadership, operational execution, and business acumen to build, scale, andsustain a managed services offering. The ideal candidate will possess strong technicalexpertise in cloud and data centre infrastructure, coupled with provenexperience in business development and operations

Key Responsibilities:

• Oversee
  end-to-end service delivery, ensuring adherence to SLAs and customer satisfaction
  
  
• Managed
  services will include cloud infrastructure, data center operations, and network services.
  
  
• Build
  and lead a high-performing operations team who can provide 24x7 Service-support across public (AWS, Azure, OCI, GCP), private (DC infrastructure)
  and hybrid clouds
  
  
• Manage
  the teams performance and capabilities to support dynamic client requirements and multiple platforms and technologies
  
  
• Build
  a team of technical experts, including cloud engineers, network engineers, and system administrators to provide L1, L2 or L3 support
  
  
• Foster
  a culture of innovation, collaboration, and continuous improvement.
  
  
• Build
  strong relationships with customers, understanding their unique needs and expectations. Proactively address customer concerns and issues and status reporting on the service performance
  
  
• Drive
  the adoption of automation tools for provisioning, monitoring, and incident resolution.
  
  
• Implement
  ITSM tools and platforms to streamline service delivery.
  
  
• Identify
  and develop new service offerings, such as hybrid cloud management, FinOps, and advanced monitoring.
  
  
• Manage
  the financial performance of the managed services business, including budgeting, forecasting, and cost optimization.
  
  
• Establish
  and maintain strategic partnerships with technology vendors and service providers.
  
  
• Evaluate
  and adopt emerging technologies to enhance service offerings.
  
  
• Engage
  with clients as a trusted advisor to understand their needs, resolve escalations, and ensure long-term partnerships.
  
  
• Contribute
  to pre-sales efforts by providing solution inputs, presentations, and proposals for managed services deals.