Team Lead - Operations (BPO)

As a Team Lead Operations in the BPO domain, you will be responsible for leading a team of customer care representatives at the office location in Ahmedabad. Your role will involve setting clear objectives, defining roles, and ensuring alignment with the team's vision. You will communicate expectations, goals, and feedback regularly, resolve concerns, and address conflicts promptly. Key Responsibilities: - Set clear objectives, define roles, and ensure alignment with the team's vision - Communicate expectations, goals, and feedback regularly - Resolve concerns and address conflicts promptly - Recognize and reward good performance - Support team members' professional development - Ensure team compliance with company policies and procedures - Generate reports on team performance - Work with Logistic or Ecommerce domain Qualifications Required: - Strong reasoning ability and self-motivation - Mature thought process with good judgment skills - Team management skills with a focus on quality and productivity - Excellent communication skills in verbal, written, and presentation formats - Proactive approach with problem-solving capability - Proficient in people management and conducting performance appraisals You should have 1-2 years of experience in the BPO domain and hold a graduate degree. The compensation for this role includes a salary of up to 6 Lakhs Per Annum, along with benefits such as performance bonus, shift allowance, insurance, and other benefits. Thank you for considering this opportunity! Simran 8618208176 As a Team Lead Operations in the BPO domain, you will be responsible for leading a team of customer care representatives at the office location in Ahmedabad. Your role will involve setting clear objectives, defining roles, and ensuring alignment with the team's vision. You will communicate expectations, goals, and feedback regularly, resolve concerns, and address conflicts promptly. Key Responsibilities: - Set clear objectives, define roles, and ensure alignment with the team's vision - Communicate expectations, goals, and feedback regularly - Resolve concerns and address conflicts promptly - Recognize and reward good performance - Support team members' professional development - Ensure team compliance with company policies and procedures - Generate reports on team performance - Work with Logistic or Ecommerce domain Qualifications Required: - Strong reasoning ability and self-motivation - Mature thought process with good judgment skills - Team management skills with a focus on quality and productivity - Excellent communication skills in verbal, written, and presentation formats - Proactive approach with problem-solving capability - Proficient in people management and conducting performance appraisals You should have 1-2 years of experience in the BPO domain and hold a graduate degree. The compensation for this role includes a salary of up to 6 Lakhs Per Annum, along with benefits such as performance bonus, shift allowance, insurance, and other benefits. Thank you for considering this opportunity! Simran 8618208176