Team Lead, KYC & Fraud Operations

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from top investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Forbes recognized Rippling as one of America's best startup employers. Candidate safety is our top priority, and all official communication will originate from @Rippling.com email addresses. About the Role We are in search of a dynamic KYC Operations Team Leader to oversee customer onboarding and ensure compliance with Rippling's KYC/KYB Programs. The role entails managing a team within a fast-paced setting, collaborating with cross-functional units to uphold our AML/KYC/KYB policies. As a pivotal leader, you will supervise operations across 140 countries and 51 currencies, devising processes to elevate the customer onboarding journey. What You Will Do Lead a team of KYC/Fraud Investigation Analysts to guarantee Rippling's adherence to AML/KYC/KYB regulations. Supervise KYC & Fraud operations, crafting processes that align with compliance standards while delivering exceptional customer service. Manage the review process, collaborating with analysts to address delays or escalations. Drive people management and development to achieve Key Performance Indicators and SLAs. Conduct quality assessments on Analysts" work to ensure precision and compliance. Facilitate effective customer communication, resolving queries and issues for a seamless onboarding experience. Cooperate with relevant stakeholders to introduce process improvements. Offer detailed reports on KYC/Fraud onboarding procedures. Uphold high ethical standards and handle confidential information proficiently. Operate independently, demonstrating judgment and autonomy in decision-making. What You Will Need A minimum of 2+ years in a leadership role within a regulated setting. Thorough understanding of KYC regulatory obligations and best practices. Proven expertise in analyzing intricate entity structures. BA/BS degree is mandatory. Professional certifications like CFCS, CFE, or CAMs are advantageous. Exceptional attention to detail, along with strong project management, time management, and organizational capabilities. Proficient analytical and problem-solving skills, with a sound grasp of fraud detection technologies and data analysis. Experience with SQL and data analysis is beneficial. Additional Information This is a hybrid role that necessitates three days per week at our Bangalore office. The position may entail a rotational schedule that includes EST hours.,