Team Lead

Work as the Process Owner for the entire account
Responsible for implementing ITIL practices in the accountResponsible to strengthen Asset Management Practices in the accountEvaluate existing processes, modify & improve the same based on the environmentGuide the team to for Process AdherenceHas good exposure to Infrastructure management services, technologies and practicesWork with Operations team to optimize IT Ops schedule by improving the processesResponsible for handling Governance calls with client. Create & share best practices with entire teamCommunicate any procedural issues with suppliersSupport large / small scale projects / modifications in process related issuesContinuously improve standards and processes related to IT Ops (ITIL)Responsible for Service Improvement plans and Continuous improvement plansResponsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers

ITIL Certification & Documentation
Willing to work in shiftsGood understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)Good knowledge & experience in IT infra, L1 & MonitoringStrong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.SLA & Stakeholder ManagementProficient in ITSM tools functionality like Service Now etcProficient in PowerPoint and Excel Ability to lead & guide junior team members

Engineering or equivalent Graduate Degree
ITIL Expert Certification

Must have good written and verbal communication skills.
Strong conceptual and analytical skillsAbility of adapt any new technical environment with minimal knowledge transfer efforts