Work from Office
Full Time
Team management experience preferred; familiarity with client-facing operations in media/BPO domain
People management and delivery ownership
• Client and stakeholder communication• SLA/KPI tracking and escalation handling• MS Excel & PowerPoint proficiency
• Risk & compliance awareness
• Familiarity with client/traffic processes Coaching and performance monitoring
• Internal compliance practices
• Process-specific SOPs• Dashboard publishing and quality tools• Escalation matrix and audit formats
• Lead a team of 1520 analysts, drive SLA/KPI adherence, and support delivery excellence
• Serve as client-facing SPOC and manage updates, requests, and escalations• Monitor performance, conduct regular coaching, and implement feedback mechanisms• Ensure compliance, risk management, and process improvement initiatives• Maintain real-time communication with clients, internal teams, and stakeholder.
Wipro
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Chennai
1.5 - 3.5 Lacs P.A.
Indore, Navi Mumbai, turbhe
1.0 - 4.0 Lacs P.A.
4.0 - 8.0 Lacs P.A.
Vadodara
5.0 - 8.0 Lacs P.A.
Experience: Not specified
2.5 - 3.0 Lacs P.A.
Gurugram
Experience: Not specified
2.0 - 9.0 Lacs P.A.
Experience: Not specified
0.5 - 2.25 Lacs P.A.
Bengaluru
Experience: Not specified
1.0 - 2.0 Lacs P.A.
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
2.75 - 3.25 Lacs P.A.
