Team Lead - Field Collections [SME]

Role Description:
We are seeking a Team Lead – Field Collections (SME Loans) to strengthen our recovery operations in Odisha. The role involves leading a team of field collection executives, ensuring achievement of recovery targets, and resolving escalated SME loan cases through on-ground follow-ups. The position requires strong leadership, field expertise, and a deep understanding of recovery strategies in the SME loan segment.

Key Responsibilities:

• Lead and manage a team of field collection executives in Bhubaneswar, Sambalpur, or Balasore.
• Drive SME loan collections and recovery by implementing effective field strategies.
• Personally handle escalated cases and conduct field visits for tough recoveries.
• Achieve monthly and quarterly recovery targets for the assigned portfolio.
• Track and review team performance, ensuring productivity and compliance.
• Maintain strong relationships with customers while ensuring timely repayments.
• Ensure adherence to company policies, regulatory norms, and legal guidelines.
• Share regular reports and insights on recovery performance with management.

Attributes We Are Looking For:

• Strong leadership and team management skills.
• Excellent negotiation, persuasion, and conflict resolution abilities.
• Willingness to travel extensively within the assigned territory.
• High ownership mindset with the ability to deliver under pressure.
• Strong communication and relationship-building skills.

Preferred Background:

• 4–8 years of experience in collections and 2-3 years experience in SME loan collections/recovery.
• Minimum 2 years of team handling experience.
• Prior exposure to NBFCs, banks, or fintechs in the lending domain.
• In-depth understanding of field collections, recovery processes, and local markets in Odisha.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s):

• Your Current Location?
• Will you be willing to travel for collection or to handle escalation cases?
• Notice Period

Experience:

• Field Collections: 4 years (Preferred)

Work Location: In person