Team Lead, Conversion

Position Summary

This position is ideal for individuals who have the drive and desire to make things happen. It requires a highly motivated individual with attention to detail, great organizational skills and passion for communication and connecting with others. The role of a Team Lead is to undertake assigned work and manage relevant processes, people and or projects. The Team Lead will manage people either directly or indirectly to deliver the agreed process or projects.

Outcomes and Accomplishments

As a Team lead, you will:

• Have strong leadership qualities with good problem solving and communication skills.
• Take responsibility for the work you and your team while ensuring high levels of attention to detail.
• Constantly seeking improvement and creating a climate where others are encouraged to do the same.
• Actively looking for ways to improve services and initiate them or bring them to the attention of others.
• Daily IMR to be checked and updated with the department's comments.
• Plan and delegate tasks while upholding high standard and delivering on set deadlines.
• Ensure that C&D files are delivered within established deadlines.
• Ensure C&D work is scheduled as per production needs and as per project specific requirements and deadlines.
• Assist in designing more efficient workflows and assist in implementation.
• Take responsibility for ensuring those directly or indirectly under your supervision are up to date with developments provided by the wider management team.
• Seek to obtain first-hand Client feedback and use it for improvements in services or process.
• Understand the need for flexibility and strong team leadership when communicating and implementing change.
• Refer Client feedback and concerns to your Manager when applicable.
• Contribute positively to any team initiative or activity (i.e. Team lunch, huddle, discussion).
• Approachable and actively seeks to motivate others, promoting positive teamwork by maintaining high levels of energy and optimism.
• Actively acknowledge others efforts, contribution and commitment to the companys strategic objectives.
• Act as a role model, coaching/mentoring members of the team and ensuring there is an effective succession plan in place to maintain service delivery.
• Demonstrate a commitment and understanding of performance development techniques and undertake or contribute to performance reviews for team members who are directly or indirectly under your supervision.
• Ensure on-time delivery and quality are not affected by absence or unavailability of staff.
• Support fellow team leaders / managers to achieve deadlines within and beyond your own area of responsibility.
• Working across teams and functions undertake specialist roles which require the experience and knowledge of a team lead.
• Ensure your monthly connect takes place on a timely basis and that objectives are agreed.
• Seek and provide regular constructive feedback through working together.
• Challenge poor behavior in others in a positive and constructive manner.

What You Bring:

• Effective leaders bring team closer together by encouraging collaboration and facilitating and nurturing a healthy working relationships between employees.
• Clear and concise goals,well defined tasks to their team, aligning to the organisation goals.
• Responsibility and ownership of their and the team work, is able to anticipate issues and overcome obstacles quickly and efficiently.
• Understand the teams needs and requirements on personal and professional front while retaining talent.
• Be upfront and honest with their team and lead with example.
• Providing coverage in the absence of Manager.
• Good Communication and Motivator.
• Conducting regular meetings, leading 1-2-1s.
• Confident in the choices they make and can communicate why they made the decision.
• Act as a mediator with management and the other teams and be vocal about the teams achievements and work.

Benefits

• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Equal Employment:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be

discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.