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Confidential
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Team Lead

Team Lead

Confidential

1 years

0 Lacs

mysore karnataka india

Posted:17 hours ago| Platform:

Apply

Skills Required

monitoring analyze drive compliance communication leadership metrics reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Language Requirement:

Working Days:

Joining:

Team Leader

Key Responsibilities:

Manage day-to-day operations of the BPO team (voice/non-voice process).
Supervise, motivate, and guide team members to achieve daily and monthly targets.
Monitor agent performance and provide timely feedback and coaching.
Prepare and analyze daily/weekly/monthly performance reports.
Coordinate with Quality Analysts and Process Trainers to improve performance metrics.
Handle escalations and ensure customer satisfaction.
Drive adherence to process compliance, quality, and productivity parameters.
Foster a positive and performance-oriented team environment.

Eligibility Criteria:

Minimum
1 year of experience as a Team Leader
in the
BPO industry
.
Strong communication, leadership, and analytical skills.
Proficient in
Kannada and English
(verbal and written).
Good knowledge of performance metrics, reporting, and team management.
Comfortable working from office – Mysore location.
Immediate joiners preferred.

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