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Atria Convergence Technologies (ACT)
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Team Lead - Collection and Retention

Team Lead - Collection and Retention

Atria Convergence Technologies (ACT)

4 - 9 years

2 - 5 Lacs

Lucknow

Posted:1 week ago| Platform:

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Skills Required

Collection Management Team Handling Collections Process Customer Retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Lucknow Reporting to: Deputy/Assistant Manager CCNR Purpose of the Role: Responsible for delivering Net Churn target by ensuring an increase in Retention efficiency by reducing customers angst and Reconnection of already disconnected customers. Identifies new opportunities to improve productivity and efficiency of team and to drive customer satisfaction and growth for the organization. Role Description 1. Responsible for implementation of the retention & reconnection process as per companys guidelines 2. Improve daily productivity and efficiency 3. Monitor telephone calls of retention executive to customers to do a quality audit 4. Design MIS format to track retentions and deactivations 5. Analyze repeat complaints and suggest permanent solution leading to a high degree of customer satisfaction 6. Ensure culture of process orientation 7. Rostering 8. Capturing customer insights and VOC 9. Ensure CCNR executives achieve their targets as per monthly and annual targets 10. Monitor and ensure shifting, deactivations, reactivation requests received are promptly attended 11. Support and manage the team consistently by analyzing training needs and developmental needs Education : Graduate/Post graduate For more details Contact HR || 7985724666

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Atria Convergence Technologies (ACT)

www.actcorp.in/

Telecommunications

Bangalore

1500+ Employees

45 Jobs

Key People

B.S. Bansal

Managing Director
R. Narashimhan

Chief Operating Officer

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Team Lead - Collection and Retention

Experience & Salary

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