Team Lead - Admissions (B2C)

About TeamLease (https://group.teamlease.com)

TeamLease Services is one of Indias leading human resource companies offering a range of solutions to 3500+ employers for their hiring, productivity and scale challenges. A Fortune India 500 company listed on the NSE & BSE, Teamlease has hired 17 lac people over the last 17 years and has 2 lac+ open jobs everyday. One of Indias fastest growing employers, Teamlease also operates India’s first Vocational University and India’s fastest growing PPP National Apprenticeship Program. The company offers solutions to large, medium and small clients across the 3Es of employment (1.5 lac+ employees), employability (2 lac+ students) and Ease-of-doing Business (1000+ employers).

About TeamLease Edtech (https://www.teamleaseedtech.com)

TeamLease EdTech ( formerly known as Schoolguru Eduserve) is India’s leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs.

About the role

Role Title:

Location:

Role:

Key Responsibilities:

• Lead, motivate, and mentor a team of counsellors to meet and exceed weekly, monthly, and quarterly enrollment targets.
• Oversee the end-to-end counselling process, ensuring the team provides accurate information on courses, university partnerships, and career outcomes.
• Monitor lead allocation and follow-up processes to maximize conversions from inquiries to admissions.
• Conduct regular performance reviews, provide training and feedback, and identify areas for skill enhancement.
• Assist in handling high-priority or complex student cases, including escalations related to admissions, documentation, and fee payments.
• Track and analyze team performance metrics, generating reports for management.
• Collaborate with marketing and operations teams to optimize student acquisition strategies.
• Keep the team updated on trending courses, competitor programs, industry demands, and financial assistance options.
• Ensure a high standard of student engagement and satisfaction throughout the admission journey.

Education & Experience:

• Bachelor’s degree in any stream (Master’s preferred).
• 5–8 years of experience in Admission Counselling, with at least 2 year in a team leadership or supervisory role.
• Strong leadership, coaching, and team management skills.
• Excellent active listening, communication, and interpersonal skills.
• Ability to analyze performance data and drive results through actionable strategies.
• Problem-solving mindset with the ability to handle escalations effectively.