Teacher's Assistant

Job Title: Teachers Assistant – Student Support & Customer ServiceLocation:

• Serve as the first point of contact for student inquiries and provide courteous, timely assistance.
• Direct students to appropriate campus resources such as academic advising, IT support, or administrative offices.
• Provide general information about university policies, schedules, and program requirements.
• Maintain a professional and welcoming environment for students and visitors.

Instructional & Faculty Support

• Assist instructors with class setup, attendance tracking, and distribution of learning materials.
• Support classroom operations including equipment setup and ensuring instructional spaces are organized and functional.
• Provide guidance to on-ground students during class sessions or study hours as needed.

Technology & LMS Assistance

• Learn and become proficient in Learning Management System (LMS) to assist students with login, navigation, and course access issues.
• Troubleshoot basic LMS-related questions and escalate complex issues to the IT or Academic Support teams.
• Monitor student participation and support faculty with LMS activity tracking when requested.

Administrative & Operational Support

• Assist with data entry, attendance records, and communication logs.
• Support university events, orientations, and student workshops.
• Maintain confidentiality of student records and comply with FERPA and institutional policies.

Qualifications

• Any Graduate/Post Graduate degree; current enrollment in a degree program may be considered.
• Previous experience in customer service, student services, or education support preferred.
• Strong communication and interpersonal skills.
• Proficiency in computer applications and willingness to learn new systems.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to work independently and collaboratively in a diverse, fast-paced academic environment.