Tea Counter Captain

As a Tea Counter Captain at Khalez restaurant in Tirur, you will play a crucial role in leading the tea counter operations with a focus on driving sales, providing exceptional customer service, and maintaining operational efficiency. Your responsibilities will include: - Managing daily operations such as sales, service, and maintenance at the tea counter. - Offering outstanding customer service by recommending and upselling tea varieties, snacks, juices, shakes, and falooda. - Ensuring accurate billing and efficient transaction processing. - Monitoring and controlling wastage to minimize losses. - Maintaining a clean, organized, and visually appealing tea counter area. - Motivating and supporting team members to achieve sales targets and service standards. - Collaborating with kitchen staff for timely delivery of food and beverages. - Handling customer complaints promptly and professionally. To excel in this role, you should have: - At least 2 years of customer-facing experience in a restaurant or hospitality setting. - Excellent communication and interpersonal skills. - Strong sales and customer service abilities. - The capacity to work independently and collaboratively. - Basic math skills and proficiency in cash handling. - Knowledge of tea varieties, snacks, and beverages is advantageous. Key Skills required: - Sales and upselling techniques - Customer service and relations - Time management and organization - Leadership and team management - Basic math and cash handling - Communication and interpersonal skills In addition to a competitive salary and benefits package, we offer opportunities for career growth and development in a dynamic and supportive work environment. If you are passionate about delivering exceptional service and are motivated to excel in a customer-focused role, we invite you to apply with your resume. Benefits include: - Food provided - Health insurance - Provident Fund This is a full-time, permanent opportunity that requires in-person work at Khalez restaurant in Tirur.,