TDM Business Partner Manager 1 (FCS)

JOB SUMMARY

The TDM Business Partner Manager for USI Firm Client Service (FCS) liaises across the USI FCS capabilities to identify unique learning needs and work across the FCS Business Partner team to prioritize solutions that can scale. This includes working closely with key stakeholders in the business and subject matter experts in analyzing, designing, developing, implementing, and evaluating the business learning curriculum. Primary responsibilities include conducting needs assessments, designing learning curriculums, and working with subject matter experts to develop content - all of which include education, experiences, exposure and environment.
The manager will also work on special projects related to the Business Partners learning strategy as well as firm initiatives that support the firm, talent, and TDM strategies.This position will work closely with the broader TDM team to ensure enterprise needs are addressed (consistency across Business Partners, as appropriate), as well as leveraging instructional design and technological solutions. Coordination with various departments and other resources within the organization is required.ESSENTIAL DUTIES:
Provides critical leverage in advising, developing, planning, executing and evaluating the practice and program curriculum to support the Firm, business partner, talent and learning strategies. Responsibilities include but are not limited to:Serves as a strategic partner to the business, leading conversations on strategy and needs identification. Bring the right team members into the conversation at the right time.Acts as the first point of contact for FCS in USI, understanding the full scope of need across all functions and partner with counterpart BPs in identifying opportunities for scaling work across FCS, regardless of location.Ensures communication to the business is timely, clear, and consistent. Asks questions and feels comfortable not having all of the answers but committed to figuring it out.Seeks ways to improve processes and become a more agile partner to the business.Collaborates with TDM Leadership team, Talent Technology, Talent Operations, IT, and other functions to design talent lifecycle systems and digital solutions to enable agile and global delivery models.May function as a people leader to direct and indirect reports and holds team and colleagues accountable for delivering strong results through communicating performance expectations and providing feedback on performance, recognition, coaching, and development plans.Remains current with best practices and trends within the organization and talent development disciplines through research, benchmarking and participation in relevant public accounting forums, and adopts new approaches as appropriate. Ensure alignment with firm objectives; measure effectiveness of initiatives; Reporting results to key RSM stakeholdersOther duties as assigned.EDUCATION/CERTIFICATIONS
Bachelors degree, required in related field of study, or equivalent work experienceTECHNICAL/SOFT S
Required:Performance/learning consultationLearning best practicesProficiency with Microsoft OfficeConsulting and advisory skills, able to diagnose a need through open-ended questions, active listening, and expertise in adult learning theory.Relationship builder, able to build trust, manage expectations and deliver measurable resultsStrong skills in these areas:Interpersonal and communication (verbal and written)Problem solvingAnalysisOrganizational and time managementProject managementAttention to detailAbility to respond and be adaptable to changing prioritiesFacilitating and presentingPreferred:Advanced Microsoft Office skillsExperience using project management tools including Smartsheet, Microsoft Project or related technologyEXPERIENCE
Required:Minimum of 5 years relevant experienceExtensive experience working cross-functionally in an enterprisePrevious experience managing multiple projects of high to moderate riskPrevious experience facilitating large and small classrooms, and small group meetings requiredPractical knowledge of learning implementation and employee developmentManaging projects and stakeholdersClient service and issue resolutionCompiling and reviewing data to make business decisionsPreferred:Working knowledge of the professional services industry with CPE requirementsLEADERSHIP S
Required:Ability to manage multiple milestone projects, including the ability to supervise, direct and review the results of the projectAbility to work with individuals from multiple levels within the organization.Ability to provide and receive feedbackExcellent written and verbal communication skillsDemonstrated ability to handle multiple assignments with effective resolution of conflicting priorities empowering you to balance lifes demands, while also maintaining your ability to serve clients.