Taxation Support

Job Description

About the Role:  We are seeking a highly motivated and knowledgeable individual to join PrediQt as an L1 Support Consultant. In this role, you will serve as a virtual consultant to our client, PwC India, providing functional support for their Tax-Tech solution. The role involves assisting clients with issues related to filing returns, compliances, and E-invoice preparation. Key Responsibilities: Client Support: Act as a virtual consultant to clients, helping them navigate and resolve issues they encounter while using the PwC-developed Tax-Tech solution. Provide assistance through: Helpline: Address client concerns via call using a designated helpline number. Ticketing Portal: Analyse and resolve client issues raised through tickets by validating shared files, identifying errors, and suggesting appropriate solutions. Functional Expertise: Leverage your knowledge of accountancy to deliver high-quality functional support. Validate client submissions on the Tax-Tech solution, ensuring files are error-free and ready for submission to government portals. Issue Escalation: Serve as the first point of contact (L1 support) for functional issues. Identify technical issues that require escalation to technical support teams for further resolution. Knowledge Management: Stay updated with the latest regulations and compliance requirements to provide accurate advice to clients. Document solutions and best practices for internal use. What You Will NOT Do: File returns or generate E-invoices on behalf of clients. Perform direct interactions with government portals; your role is limited to providing guidance and support. Skills and Qualifications: A degree in Accounting, Finance, or a related field is required. Strong functional knowledge of compliance returns filing, and E-invoicing processes. Excellent communication skills for interacting with clients over calls and through the ticketing system. Problem-solving skills to analyse client issues and provide effective solutions. Industry IT Services and IT Consulting Employment Type Full-time Show more Show less