Tally Support Executive

As a knowledgeable and customer-focused Support Executive, you will be responsible for providing technical assistance and support to customers, primarily focusing on Tally accounting software. Your key responsibilities will include: - Diagnosing and resolving technical issues related to Tally software - Assisting customers with product usage and troubleshooting via various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat - Educating customers on product features, functionalities, and best practices for maximizing the use of Tally software - Providing training and guidance to customers on software navigation and utilization for their business requirements - Escalating complex issues to higher-level support and collaborating with the technical team to develop solutions for recurring issues - Maintaining detailed records of customer interactions, issues, and resolutions - Updating knowledge base articles and support resources - Building and maintaining positive relationships with customers to ensure high satisfaction levels and retention Qualifications required for this role: - Bachelor's degree in Information Technology, Computer Science, or related field - Proven experience in Tally technical support or customer service - In-depth knowledge of Tally accounting software - Excellent communication skills and strong problem-solving abilities - Proficiency in using CRM systems - Good organizational skills - Ability to work effectively both independently and as part of a team Joining this dynamic and supportive team will provide you with competitive compensation, professional growth opportunities, comprehensive training, and resources to enhance your technical and customer service skills. This full-time position offers a day shift schedule and is located in Delhi.,