Systems Support - Sr Associate

As a Systems Support - Senior Associate at Fiserv, you will play a crucial role in building and maintaining relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, and incident management teams. Your responsibilities will include accessing appropriate knowledge documents for managing alerts, providing fast and accurate corrective actions per knowledge instructions, engaging with external clients when necessary, and managing tickets generated by alerts effectively. You will be expected to monitor communication channels with Network Operations and Technical Operations monitoring teams to correlate infrastructure-related alerts with application events. Additionally, you will participate in process improvement reviews, identify areas for change and development, and make recommendations to enhance existing practices and procedures. To excel in this role, you should possess basic knowledge of IT infrastructure, databases, application stacks, IT networks, and protocols. Working experience with ITSM tools, particularly ServiceNow, is preferred. It would be advantageous to have the ability to self-manage your workload, demonstrate sound time management skills, and work effectively with policies, processes, and procedures. If you are interested in joining Fiserv, please apply using your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion. Please note that Fiserv does not accept resume submissions from agencies outside of existing agreements, and warns against fraudulent job postings that are not affiliated with the company. Any legitimate communication from Fiserv will come from a Fiserv email address. Thank you for considering employment at Fiserv.,