Systems Support - Sr Associate

You deserve to do what you love, and love what you do, a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation, and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Calling all innovators find your future at Fiserv. Responsibilities Requisition ID R-10357280 Date posted 07/30/2025 End Date 08/01/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Job Title Systems Support - Sr Associate What does a successful Systems Support - Sr Associate do at Fiserv Build and maintain relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, incident management teams. What will you do: - Access appropriate Knowledge documents for instructions on managing alerts. Providing fast and accurate corrective actions per Knowledge instructions. - Engage with external clients where necessary to provide corrective actions. Manage tickets generated by alerts by providing accurate and pertinent information on actions taken and errors noted. Resolve and close tickets within OLAs. - Reassignment of tickets where required in a timely manner. Escalations to Level 2 support teams in a timely manner. Escalations to Incident Management where required in a timely manner. Monitor communications channels with Network Operations and Technical Operations monitoring teams in order to correlate infrastructure related alerts with application events. Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development. What will you need to know: - Basic knowledge of IT infrastructure, database, and applications stack. - Basic knowledge of IT networks and protocols. - Working experience with ITSM tools (Service Now preferred). What would be great to have: - Ability to self-manage own workload. - Sound time management skills. Demonstrated ability to understand and work with policies, processes, and procedures. Thank you for considering employment with Fiserv. Please: - Apply using your legal name. - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,