Role requirements:
- Experience in IT Support with Expertise in enterprise servers, storage, and virtualization.
- Working knowledge of Private Cloud and Public Cloud
- Technical proficiency in server operating systems, virtualization platforms, and storage infrastructures.
- Demonstrate ability to diagnose and troubleshoot problems effectively.
- Be highly motivated.
- Must be available to work a flexible shift schedule.
- Excellent interpersonal and communication skills (verbal and written).
- Ability to effectively multi-task and adapt to a fast-paced and continuously changing environment is required.
- Demonstrate ability to follow, capture, and document all relevant details pertaining to a support issue.
- Ability to think outside the box when diagnosing and troubleshooting issues where documentation may not readily exist.
- Ability to read, write, and speak in English is mandatory.
- Completes incidents and tasks according to established service level agreements in a timely, accurate and professional manner.
- Responsible for communicating with end-users regarding incident updates, phone calls and/or email notification.
- Follows all documented processes and procedures and logs all work performed in a highly detailed and readily reviewable manner in the incident tracking system.
- Responsible for meeting individual and departmental metric goals regarding incidents and tasks.
- Assists and/or consults with tiered support escalation members to achieve company-defined Service Level Agreements or SLAs.
- Creates and maintains documentation based on Epicor standards.
- Provide support and troubleshooting for production hypervisor platforms (VMware ESXi, Nutanix and Hyper-V)
- Provide support for Enterprise applications (patching software, antivirus, monitoring software)
- Microsoft O365 Administration Experience desired
- Experience in automating processes is a plus
- Support the daily, weekly, and monthly disaster recovery and backup processes.
- Provide support for Microsoft Active Directory and Group Policy.
- Participate in the monthly server operating system patching cycle.
- Network and VPN troubleshooting skills.
- Upgrading Windows and various 3rd party software.
- Installing, Configuring and Hardening of Windows 2016/2019/2022 Servers in Private and Public Cloud.
- Installing, Configuring, and troubleshooting Linux servers RHEL 7/8/9
- Installing, Configuring, and Managing AD / DNS Services
- AD Replication monitoring and regular health checks to be performed
- Understanding of file and share permissions
- Expert in Windows OS upgrades, also good in P2V, V2V, and remote migrations.
- Configuring and troubleshooting Remote desktop Services
- Troubleshooting Windows performance issues.
- Experience in Server Backup and Recovery tools
- Coordinating with different lines of business with SLA
- Controlled shutdown and restart of services and dependencies
- Console operations - verify system availability
- Experience in PowerShell scripting is desired.
- Knowledge of ITIL process is a plus.
Other Preferences:
- Certifications in operating systems, virtualization, or storage are desired.
- Experience in Cloud computing will be an advantage
- Experience in Supporting USA\Canada user experience is additional plus.
- English language proficiency for US collaboration.
We offer a clear career path within the IT, Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us.
Location: Bangalore
At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We re Proactive, Proud, Partners .
Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
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Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
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Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Zeba Bahzad Khazi
