Systems Analyst

Tesco

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:14 hours ago| Platform:

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Skills Required

ticketing data science networking service desk manager technology incident management wellness medical insurance desktop support counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
Able to accurately capture all information required for investigation and diagnose technology issues
Prioritise issues based on impact and urgency, transfer or escalate where required
Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
Collaborate with colleagues, peers, senior systems analysts and managers to resolve/escalate incidents/problems
Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
Work with colleagues to provide resolution in an effective, empathic and timely manner
Customer focussed, demonstrates empathy, even when under pressure with clear and concise communications
Keep up to date with technology and use this knowledge to improve resolution times
Self-motivated, team player & adaptable to new technology
Possesses knowledge of relevant SLA s and their implications for support
Identify, recommend process improvements where relevant
Seek to pass on knowledge to others and manage time efficiently

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