System Support Analyst

As a member of the team at Milliman, you will be responsible for the following key responsibilities: - Act as the first point of contact for application/product-related issues and user queries. - Run SQL queries, manage data loads, and perform data manipulations for reporting. - Troubleshoot software, application, and connectivity issues including client FTP sites. - Follow support procedures, escalate issues as needed, and document resolutions. - Contribute to automation and process improvements. In order to excel in this role, you should possess the following required skills and qualifications: - Bachelors degree or equivalent experience. - Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking. - Excellent problem-solving and communication skills. - Ability to multitask, prioritize, and work in a dynamic environment. - Customer-focused with strong attention to detail. Additionally, the following qualifications are preferred for this position: - Experience in application support within Employee Benefits domain. - Familiarity with automation/scripting tools. - Strong collaboration and adaptability in a fast-paced setting.,