System Support Analyst

Milliman is a leading provider of actuarial and related products and services, offering market-leading solutions in employee benefits, healthcare, insurance, and financial services for over 75 years. With a global team of more than 2,000 professionals, Milliman values innovation, integrity, and excellence. Our commitment to continuous learning, diversity and inclusion, and community impact creates a supportive environment for career growth. As a member of our team, your key responsibilities will include serving as the primary point of contact for application/product-related issues and user queries. You will be responsible for running SQL queries, managing data loads, and conducting data manipulations for reporting purposes. Troubleshooting software, application, and connectivity issues, including client FTP sites, will be a critical part of your role. Following support procedures, escalating issues when necessary, and documenting resolutions are essential tasks. Additionally, you will have the opportunity to contribute to automation and process improvements within the organization. The ideal candidate will possess a Bachelor's degree or equivalent experience along with a strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking. Excellent problem-solving and communication skills are required, as well as the ability to multitask, prioritize, and thrive in a dynamic environment. A customer-focused mindset with strong attention to detail is essential for success in this role. Preferred qualifications include experience in application support within the Employee Benefits domain, familiarity with automation/scripting tools, and a demonstrated ability to collaborate and adapt in a fast-paced setting. Join us at Milliman and be part of a team that values talent, dedication, and growth. Your contributions will make a difference as we continue to drive innovation and excellence in the industry.,