System Engineer - IT Operations

About the Department

The IT department at TresVista is a critical function in running the business successfully. It is responsible managing and maintaining the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to ensure that technology is used effectively and efficiently to support the organization's operations and goals.

Roles and Responsibilities

Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and applications, and reviewing system and application logs

Providing timely responses to all incidents, outages, and performance alerts

Categorizing issues for escalation to appropriate technical teams

Providing desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Managing support of the TresVista Corporate IT infrastructure and resolving queries within the stipulated timeframe

Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact

Documenting all actions in accordance with standard company policies and procedures as per pre-defined TresVista processes

Establishing system specifications by conferring with users, analyzing workflow, access, information, and security requirements

Establishing a system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, Operating System Management Systems, defining system and operational policies and procedures

Establishing and securing the Internet Gateway with a Firewall system, integrating the VPN system, defining Firewall policies and procedures

Maintaining the organizations communication system such as telephones and mobile email access

Troubleshooting on Application Support for end users, printers & MFD, Windows & Office, Desktops, Laptops, iPad Peripherals, mobile devices, and workplace IT communication & collaboration support

Preparing users by designing and conducting training programs, providing references and support

Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Working on support desk, raising tickets received via phone, email, and web portal. First point of contact for end users seeking technical assistance

Maintaining the organizations communication system such as telephones and mobile email access

Prerequisites:

Excellent technical knowledge of computer hardware

Working knowledge of current protocols, standards, and operating systems, such as Windows 10, 11, and Windows Server 2016/2019/2022

A+ and N+ certification

Software and Hardware troubleshooting

Basic or average experience with IT Ticketing tools

Basic knowledge of Microsoft Office 365, Office 2016 support

Basic knowledge of routers, switches, and firewall

Strong fundamentals in networking and troubleshooting

Excellent multi-tasking skills

Good written & oral communication skills

Willingness to grow and learn

Good interpersonal skills

Experience:

0-2 years of relevant work experience

Education:

B. E / B. Tech Compensation: The compensation structure will be as per industry standards