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System Engineer

System Engineer

Alter Domus

6 - 11 years

10 - 11 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

it services ticketing active directory dns customer service troubleshooting it operations resource management financial services dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Microsoft Intune & MECM (SCCM)

Manage application packaging using Microsoft Intune & MECM (SCCM), ensuring that applications are deployed effectively and meet user requirements.

Configure, deploy, and maintain workstations, domain accounts, and other hardware/software applications to optimize user productivity and satisfaction.

Engage directly with end users through various channels (in-person, phone and ticketing) to diagnose and resolve technical issues efficiently.
Prioritize the end user experience by providing exceptional support and solutions tailored to user needs, ensuring seamless interaction with IT services.

Oversee critical server-related resources, including Active Directory (AD), DHCP, DNS, and Group Policy Objects (GPO). Ensure timely application of patches and adherence to security protocols.

Collaborate with a global IT team to support users across different regions, ensuring a high level of service and responsiveness.

Maintain clear and consistent communication regarding project progress and status updates with stakeholders.

Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices.

Technical Competencies:

In-depth knowledge of Microsoft technologies, particularly in app packaging and deployment using Microsoft Intune and MECM (SCCM).
Proficient in managing Active Directory, DHCP, DNS, and GPO.
Proven experience in End User Experience Support, with a focus on delivering high-quality service and support for workstations and applications.

Your Profile:

Minimum of 6 years of relevant experience in the IT industry.
Exceptional oral and written communication skills.
Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment.
Strong work ethic, responsiveness, and a commitment to customer service excellence.
Excellent team player with strong interpersonal skills.
Self-motivated and capable of thriving in a project-based environment.

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Luxembourg Watermael-Boitsfort

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System Engineer