Job
Description
Position- Systems & Cloud Engineer (L2) Experience- 3 to 5 yrs Location- Ahmedabad , Gujarat ,WFO Job mode- shift 24/7 Notice Period- Immediate to 1 month CTC : 6 LPA Mandatory skills Networking Protocols ,firewalls, VPNs, and security best practices .,ticketing systems (Autotask). Job Role: Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues Job Description : Strong troubleshooting skills in Windows Experience with networking protocols, firewalls, VPNs, and security best practices. Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure). Hands-on Experience with Microsoft Office 365 and Azure AD Proficiency in ticketing systems (Autotask). Familiarity with virtualization technologies (Hyper-V, etc.). Knowledge of SQL databases and scripting. Must have work experience with USA and Australia client Excellent communication and customer service skills. Show more Show less
