System Administrators

Applications Support Specialist

An application support specialist to provide technical support for customers that use our enterprise car service back-office system. The specialist will focus primarily on providing support to external customers but will also be responsible for providing IT infrastructure support to local teams.

Responsibilities include but are not limited to the following:

• Work to diagnose and troubleshoot the problems with a resulting resolution
• Document and track all issues thoroughly in ticketing system to make certain that all issues are addressed within appropriate timeframes
• Act as primary point of contact for customers
• Assist customer to document and submit support incidents
• Monitor compliance with Service Level Agreements
• Define and implement initiatives to increase client satisfaction
• Identify customers training needs or consultancy opportunities to improve their processes
• Interact with customers or clients about the project status and solve their technical issues if any.
• Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services
• Review existing customer configurations to finalize new software installations
• Bachelor’s degree in computer science or related field
• Professional experience using administrative capabilities of Microsoft desktop and server operating systems software
• Experience with Microsoft IIS Web server & .Net applications installation & troubleshooting
• Familiarity with standard Microsoft SQL database management tools
• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
• Maintain strong call control and handling techniques of both telephone calls and ticketing system
• Ability to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Excellent communication skills and the ability to convey technical concepts into layman’s terms
• Professional experience using Windows client & server operating systems (Windows 7, Windows 10, Windows 11, Windows 2008, Windows 2012, Windows 2016)

Job Types: Full-time, Permanent

Pay: ₹11,657.97 - ₹55,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Supplemental Pay:

• Overtime pay
• Quarterly bonus
• Shift allowance

Ability to commute/relocate:

• Bopal, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person

Speak with the employer
+91 9825276127Application Deadline: 20/08/2025Expected Start Date: 31/07/2025