Job Summary: Seeking for individuals who are looking forward to make their career in managing the client directly and relationship management by showcasing their quick learning and multi-tasking abilities. This is a pilot process and offers tremendous opportunities to grow and roadmap to build the career. Responsibilities Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process) Learn and practice on existing and new products offered Client Relationship Management via direct interactions with the clients Thoroughly Learn functions of software and products offered to customers Co-ordinate with other departments to resolve customer queries and fulfil needs Complete all assigned customer tickets timely and ensure customer satisfaction Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel Qualifications At least 0-5 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Ready to work in Rotational Shifts Graduate in any field **Salary-Best in the Industry (Ranges between 25K-45K/month and allowances) Additional Perks & Benefits: Meal Allowance Travel Allowance Night Shift Allowance Yearly Bonus Provident Fund (PF) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift Supplemental Pay: Overtime pay Shift allowance Yearly bonus Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: International Voice Process: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

Applications Support Specialist An application support specialist to provide technical support for customers that use our enterprise car service back-office system. The specialist will focus primarily on providing support to external customers but will also be responsible for providing IT infrastructure support to local teams. Responsibilities include but are not limited to the following: Work to diagnose and troubleshoot the problems with a resulting resolution Document and track all issues thoroughly in ticketing system to make certain that all issues are addressed within appropriate timeframes Act as primary point of contact for customers Assist customer to document and submit support incidents Monitor compliance with Service Level Agreements Define and implement initiatives to increase client satisfaction Identify customers training needs or consultancy opportunities to improve their processes Interact with customers or clients about the project status and solve their technical issues if any. Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services Review existing customer configurations to finalize new software installations Bachelor’s degree in computer science or related field Professional experience using administrative capabilities of Microsoft desktop and server operating systems software Experience with Microsoft IIS Web server & .Net applications installation & troubleshooting Familiarity with standard Microsoft SQL database management tools General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time Maintain strong call control and handling techniques of both telephone calls and ticketing system Ability to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Excellent communication skills and the ability to convey technical concepts into layman’s terms Professional experience using Windows client & server operating systems (Windows 7, Windows 10, Windows 11, Windows 2008, Windows 2012, Windows 2016) Job Types: Full-time, Permanent Pay: ₹11,657.97 - ₹55,000.00 per month Benefits: Paid sick time Provident Fund Supplemental Pay: Overtime pay Quarterly bonus Shift allowance Ability to commute/relocate: Bopal, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Work Location: In person Speak with the employer +91 9825276127 Application Deadline: 20/08/2025 Expected Start Date: 31/07/2025

Applications Support Specialist An application support specialist to provide technical support for customers that use our enterprise car service back-office system. The specialist will focus primarily on providing support to external customers but will also be responsible for providing IT infrastructure support to local teams. Responsibilities include but are not limited to the following: Work to diagnose and troubleshoot the problems with a resulting resolution Document and track all issues thoroughly in ticketing system to make certain that all issues are addressed within appropriate timeframes Act as primary point of contact for customers Assist customer to document and submit support incidents Monitor compliance with Service Level Agreements Define and implement initiatives to increase client satisfaction Identify customers training needs or consultancy opportunities to improve their processes Interact with customers or clients about the project status and solve their technical issues if any. Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services Review existing customer configurations to finalize new software installations Bachelor’s degree in computer science or related field Professional experience using administrative capabilities of Microsoft desktop and server operating systems software Experience with Microsoft IIS Web server & .Net applications installation & troubleshooting Familiarity with standard Microsoft SQL database management tools General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time Maintain strong call control and handling techniques of both telephone calls and ticketing system Ability to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Excellent communication skills and the ability to convey technical concepts into layman’s terms Professional experience using Windows client & server operating systems (Windows 7, Windows 10, Windows 11, Windows 2008, Windows 2012, Windows 2016) Job Types: Full-time, Permanent Pay: ₹11,657.97 - ₹55,000.00 per month Benefits: Paid sick time Provident Fund Supplemental Pay: Overtime pay Quarterly bonus Shift allowance Ability to commute/relocate: Bopal, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Work Location: In person Speak with the employer +91 9825276127 Application Deadline: 20/08/2025 Expected Start Date: 31/07/2025