System Administrator – Online Live Class Coordination

About Us

We are a rapidly growing online education platform offering industry-focused business management programs. We strive to create a seamless and enriching virtual classroom experience for our students, faculty, and staff. As we expand, we are looking for a proactive System Administrator to manage and coordinate the technical backend of our live online classes.

Location : Ernakulam

Experience Required: Minimum 2 years in system administration or relevant role
Education: Bachelor's degree in IT, Computer Science, or related field (preferred)

Job Summary

We are seeking a skilled and reliable System Administrator to oversee, maintain, and optimize the IT systems required to deliver smooth online live classes. The ideal candidate will coordinate live class schedules, troubleshoot real-time technical issues, and ensure uninterrupted digital delivery of our management courses. This role is critical to maintaining a high-quality virtual learning environment.

Key Responsibilities

• Coordinate and manage the technical setup for all live online classes, including platforms like Zoom, Google Meet, Microsoft Teams, etc.
• Monitor live sessions in real-time to ensure seamless connectivity and resolve technical issues on-the-spot.
• Set up virtual classrooms, user accounts, and permissions for faculty and students.
• Provide immediate technical support to faculty and participants during live classes.
• Maintain a log of technical incidents and proactively resolve recurring issues.
• Manage integration and maintenance of Learning Management Systems (LMS), cloud drives, and related tools.
• Ensure high system uptime and performance for all class-related software and hardware.
• Regularly update and patch systems to ensure security and compliance.
• Coordinate with academic and operations teams to align class schedules and resource planning.
• Conduct system checks before live classes to ensure camera, audio, recording, and sharing tools function properly.

Required Skills & Qualifications

• Proven experience as a system administrator, IT support specialist, or similar role.
• Strong knowledge of video conferencing platforms (Zoom, Google Meet, Microsoft Teams, etc.).
• Experience managing Learning Management Systems and cloud-based education platforms.
• Solid understanding of Windows and Mac operating systems, network troubleshooting, and remote support tools.
• Ability to work under pressure during live sessions and quickly resolve tech issues.
• Excellent communication and coordination skills.
• Willingness to work flexible hours, including weekends or evenings based on class schedules.

Preferred Skills

• Experience in EdTech or e-learning support.
• Familiarity with OBS Studio, live streaming setups, or class recording tools.
• Knowledge of basic scripting, automation, or ITIL practices is a plus.
• Ability to train non-technical users (faculty and students) on IT tools.

What We Offer

• Opportunity to work with a dynamic and mission-driven education company.
• Flexible working environment (remote or hybrid based on role).
• Competitive salary based on experience.
• Continuous learning and career growth opportunities.
• Supportive team and a collaborative culture.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person