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Swiggy is hiring For Call Support Associate(Telugu & Hindi)-(WFH)

Swiggy is hiring For Call Support Associate(Telugu & Hindi)-(WFH)

Swiggy

1 - 5 years

1 - 4 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Inbound Voice Process Inbound Calls Query Management Investigation Ethics And Compliance Query Resolution

Work Mode

Remote

Job Type

Full Time

Job Description

Call Support Associate - JD (Grade 2) Job Description- Proficiency in Telugu & Hindi language is compulsory. Responsibilities: Manage inbound calls received via various Ethics hotline initiatives, summarize inputs and assign cases to the SLP team for investigation. Track investigation TAT for cases transferred and escalate delays. Make outbound calls to raise awareness about hotlines and reporting channels. Support the E&I team with other awareness initiatives and provide additional support as needed. Qualifications and Experience: Graduate with 1-3 years of experience in call center support, particularly in call handling. Proficiency in Hindi and at least two South Indian languages. Strong communication skills. Ability to multitask and thrive in a fast-paced, dynamic environment. Excel skills are preferred.

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Swiggy

www.swiggy.com

Food Delivery / E-commerce

Bangalore

5000+ Employees

1347 Jobs

Key People

Sriharsha Majety

Co-Founder & CEO
Nandan Reddy

Co-Founder & CTO
Rahul Sinha

Co-Founder & COO
Ankit Nagori

Former Co-Founder

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Swiggy is hiring For Call Support Associate(Telugu & Hindi)-(WFH)