Sutherland || Voice / Blended Process CS || Navi Mumbai

Job Description

Role: Customer Service Roll. Process: International Voice / Blended Process. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization . They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Roles and Responsibilities Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints. Reviewing customer accounts and transactions while resolving issues. Good English communication is Must. Qualifications & Details Graduation/HSC Excellent Communication Skills International BPO Experience is preferred Fresher/Experienced Can apply Immediate Joiners preferred Rotational Night Shifts Work From Office (Airoli, Navi Mumbai) 5 Days working Any 2 rotational Off Perks and Benefits Cab Services are available You'll develop your emotional intelligence. ... You'll learn your product or service, inside and out. ... You'll build transferable Skills. ... You can educate customers without selling. ... You can develop a side project. ... You'll learn how to effectively solve problems. For further information Call once you reached. Sr. HR- Sutherland Mehjbin Khan (Mahi) 9136559570 Mehjbin.khan@sutherlandglobal.com