Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Roles and Responsibilities Conduct quality audits, call calibrations, and call monitoring to ensure adherence to international process standards. Utilize QC tools such as 7QC and feedback mechanisms for continuous improvement. Collaborate with the team to resolve issues related to call quality and customer satisfaction. Provide constructive feedback to team members on their performance and suggest areas of improvement. Desired Candidate Profile 4-7 years of experience in a similar role within an International BPO environment. Strong knowledge of QC tools like 7QC, Call Quality, Call Audit, Call Calibration, Call Monitoring etc. . Excellent communication skills for effective collaboration with cross-functional teams Rotational Shifts Work From Office

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

Greetings from Sutherland!!! We are hiring candidates for an International Non-Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us immediately. 2) Excellent verbal and written communication skills in English 3) Fresher or Minimum 6 months of experience in an international process 4) Support the customers if they have any tech issues, billing etc. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2 to 3 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Kindly mention 'HR Tournika' on top of your resume at the time of walk-in.

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM ) Work Days: 5 days work from office with Sat & Sun fixed week off Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested can also share resume on syed.muzammil@sutherlandglobal.com

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets (e.g., resolving 2050 cases/day) Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office – Airoli, Navi Mumbai Shift Timing: 9-hour rotational shifts between 7:00 AM – 1:30 AM Work Days: 5 days working with 2 rotational week offs Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX – min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Perks & Benefits: Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Hiring for International Voice process!!! Roles And Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills:- Candidate should be excellent in verbal communication skills Should have good verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts Candidate should be in 25 kms of radius from work location Additional Information Working Location: Hyderabad ( Lanco Hills) Perks: Cab facilities available (within 25 Kms of office location). Shifts: 24*7/ Rotational Offs Show more Show less

Company Description Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. Our heritage has made us who we are: a future-ready organization. For 35 years, we’ve been caring for our customers’ customers. As an early pioneer in robotic automation, we’ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless. Decades of developing best-in-class processes for some of the world’s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale. Job Description Oracle Fusion Production Data Hub (PDH) Functional Consultant 5 – 7 Years of experience in Experience in implementation/integration of PDH Modules Multiple full cycle implementation of Oracle Product Development Cloud(PD) / Product Data Hub(PDH) Experience in implementation/integration of PDH Modules Hands on configuration experience on PD/PDH, including setting up of custom attributes, custom security model, Out of the box reports, workflow automation etc. Experience in Data Migration to Oracle PD/PDH of Item/BOM/AML/Attachments and Changes Experience in Oracle PLM Cloud Web Services - Experience in setting up product / item rules in Oracle PLM cloud Lead the functional design and configuration of Oracle cloud ERP, with a focus on purchasing, procurement, and contract management modules Gather and analyze business requirements, conduct workshops and interviews with stakeholders, and translate requirements into functional specifications and solution designs Configure cloud ERP modules, workflows and processes to support purchasing, procurement and contract management activities Collaborate with technical teams to define integration requirements and design solutions for integrating Oracle cloud ERP with third party applications and systems Lead system testing activities, including test planning, test case development, and execution to ensure the quality and reliability of the configured solution Act as a subject matter expert (SME) and trusted advisor to clients, providing recommendations, insights and guidance on optimizing the cloud ERP solution and processes to improve efficiency and effectiveness Capturing business requirement and conducting solution design in Oracle Supply Chain the following areas; Oracle Fusion Procurement Cloud (Supplier Portal, Self Service Procurement and Purchasing) Demonstration of standard business processes / flows to Client User Group(s) Ability to comprehend existing business processes / practices, identify / capture additional business / reporting requirements. Solution Design Prototypes, Fit Gap analysis and walk thru with User Groups for finalization. Identify and document Test Cases / Plans for Acceptance in line with the finalized process / transaction flows. Identify and document data migration methodologies for Master / Transactional elements including extraction, validation, transformation, migration, verification / validation. Configuration of CRP / Test / Production Environments Qualifications Any Graduate or Any B.Tech Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Company Description Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations. Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company. We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients. Job Description Sutherland is seeking a reliable and technical person to join us as Oracle Fusion SCM Consultant who will play a key role in driving our continued product growth and innovation. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!! Qualifications Should have 5+ years experience as a SCM Functional consultant. Should have done minimum of 2 End-to-End Cloud implementations. Supply Chain Management - Procurement, supplier, Sourcing, SQM, Inventory Management, Logistics, strong understanding of supply chain procedures and concepts Experience in Requirement elicitation, Discovery workshops, Future process design, End-End test scripts preparation, UAT support Good in communication skills Qualifications Any Graduation Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Role : Service Desk Experience - 0.6 months - 2 years Location : Chennai Shift : Rotational 24/7 JOB DESCRIPTION : High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. Provides support over the phone with documented procedures by resolving the requests/incidents. Work with other departments to resolve or escalate technical and non-technical issues. Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg: Software installation & uninstallation issues Network Disconnection related issues Workstation/Laptop issue troubleshooting Outlook related issues User lifecycle management issues Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary. Effectively utilizes knowledge base and other resources to resolve issues. Excellent oral/written communication and organizational skills required. Qualifications Bachelors degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. 6 months to 1 year experience conducting IT service desk support. Proven experience supporting Windows operating system in an IT environment. Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. Proven knowledge of network connectivity and troubleshooting. Highly proficient with ServiceNow or any ITSM product is preferred. Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving mindset and the ability to adapt to new challenges. A+, Network+, or comparable certification preferred but not required.

Greetings from Sutherland !!! We are hiring for International Non Voice Process. We are looking for Freshers who want to start and build their career with us. NOTE: Must have decent communication skills. Looking for an immediate joiner Responsibilities: Handle Customer queries through Chat / Email. Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Stay updated with product information and company policies. Required qualifications: Educational Qualification : +2(Graduation not mandatory) Flexible to work from office on rotational night shifts. Interested candidates can apply for this job, as well you can walk-in directly for the interview on 30th & 31st of May 2025. Mention HR Sharon Leela on top of the resume for reference when walking in. Venue : Sutherland , A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai.

Job Description We are seeking an experienced EBS Finance Functional Consultant to join our team. The ideal candidate will have extensive knowledge of Oracle E-Business Suite (EBS) Financial modules and will be responsible for providing functional expertise, implementation, support, and enhancement of our financial systems. This role requires working closely with business users, technical teams, and other stakeholders to ensure the efficient and effective use of EBS Financial functionalities. Key Responsibilities: Provide functional expertise in Oracle E-Business Suite Financial modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), and Oracle E-Business Tax. Work with business users to gather and analyze requirements, identify business processes, and recommend best practices for leveraging EBS Financial functionalities. Configure and customize EBS Financial modules to meet business needs, including defining accounting rules, financial reporting, and workflows. Develop functional specifications for custom reports, interfaces, conversions, and extensions (RICEW) and collaborate with technical teams to ensure successful delivery. Conduct system testing, user acceptance testing (UAT), and support end-users during the testing phase. Provide ongoing functional support and maintenance for EBS Financial systems, including troubleshooting issues, applying patches, and performing upgrades. Develop and deliver training materials and conduct training sessions for end-users and super-users. Ensure that all functional documentation, including configurations, process flows, and training materials, is complete and up-to-date. Stay current with new features and functionality in Oracle EBS and recommend improvements and optimizations. Participate in the full project lifecycle, from requirements gathering to deployment and post-implementation support. Qualifications: Bachelors degree in Finance, Accounting, Business Administration, Information Technology, or a related field. 6 years of experience in Oracle E-Business Suite Financial functional consulting and support. Strong knowledge of Oracle EBS Financial modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), and Oracle E-Business Tax. Experience with Oracle EBS R12, including implementation, configuration, and support. Excellent analytical and problem-solving skills with the ability to analyze complex business requirements and translate them into system solutions. Strong communication and interpersonal skills with the ability to work effectively with business users, technical teams, and other stakeholders. Ability to work independently as well as collaboratively in a team environment. Strong organizational skills and the ability to manage multiple tasks and projects simultaneously. Oracle E-Business Suite certifications are a plus. Preferred Skills: Experience with Oracle Cloud Financials or other cloud-based financial systems. Knowledge of financial business processes and best practices. Experience with data migration and integration projects. Familiarity with Agile development methodologies. Understanding of Oracle SQL and basic technical concepts related to EBS. Knowledge of Tax and Statutory requirements for country specific localizations is an added advantage

Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-5 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 7028312315 or mail your CV on vijeta.kamble1@sutherlandglobal.com with subject line - "Travel Process - Interline / Sales PRA / Fare Audit"

Senior Manager - Facility & Property Management Facility Management (FM) and Mechanical & Electrical (M&E) expertise, as well as aligning with the requirements for seamless business operations and compliance: Responsibilities: Facility Operations Management: Oversee the full spectrum of facility management activities at designated locations, ensuring 24/7 business operations, seamless functionality, and high-performance standards. Manage mechanical & electrical (M&E) systems, Building Management Systems (BMS), and asset management to optimize facility operations while maintaining regulatory compliance. Stakeholder Relations: Build and maintain strong, collaborative relationships with both internal and external customers, ensuring that high service standards are consistently met across all facility functions. Serve as the point of contact for client relations, fostering communication channels for issue resolution and operational efficiency. Outsourcing and Contract Management: Oversee outsourced facility services, including managing M&E contractors and service agreements. Ensure contract compliance, including adherence to labor laws, performance metrics, and quality standards. Negotiate and monitor service contracts to meet financial and operational objectives. Cost Control & Budget Management: Strategically manage and control costs related to all facility operations, M&E services, and procurement of goods and services. Monitor budgets closely, benchmarking against industry standards to ensure operational cost-effectiveness and financial discipline. Regularly analyze MIS reports and financial deviations, addressing any variances to maintain fiscal discipline. Regulatory Compliance & Reporting: Ensure adherence to local regulations, including those related to building codes, environmental standards, occupational safety, and statutory requirements such as STPI and Customs compliance. Conduct regular audits, review contracts, and prepare compliance reports to address deviations. Facility Maintenance & Asset Management: Supervise the upkeep of office premises and maintenance of assets, ensuring compliance with regulatory and safety standards. Oversee the operation and maintenance of mechanical systems, such as HVAC, electrical distribution, lighting, and fire protection systems. Develop maintenance schedules for these critical systems and ensure uptime consistency. Vendor & Real Estate Management: Take responsibility for managing real estate operations, including space management, leases, and vendor negotiations. Lead strategic initiatives, including office refurbishments, renovations, and fit-out projects, ensuring adherence to timelines, budgets, and quality standards. Provide leadership in negotiating favorable terms with landlords and external service providers. Team Leadership & Strategic Planning: Lead a cross-functional team in the management of day-to-day facility operations, ensuring optimal resource utilization and strategic alignment with business goals. Manage facility upgrades and facility improvement projects, preparing detailed presentations to senior leadership for decision-making. Business Continuity & Emergency Planning: Ensure business continuity during emergencies, maintaining the integrity of the building and associated services. Participate in BCP (Business Continuity Planning) drills, ensuring that emergency procedures are aligned with both regulatory requirements and business needs. Key Result Areas (KRAs): Ensure compliance with local governance and statutory regulations (STPI, Customs, etc.). Monitor and report on budget vs. actual expenses for facility operations. Manage the upkeep of office premises and asset integrity in compliance with regulatory and safety requirements. Lead strategic projects for facility enhancements and operational efficiency improvements within defined timelines. Achieve optimal performance levels in M&E operations and ensure business operations are uninterrupted. Vendor performance is regularly evaluated, ensuring contract terms, cost efficiency, and quality standards are met. Qualifications Required Knowledge and Skills: 10-18 years of experience in facility management with significant exposure to M&E operations and Building Management Systems (BMS) , with a preference for experience in multinational companies (MNCs). Strong technical expertise in M&E operations , including the management of HVAC, electrical systems , fire protection systems , and other critical building systems. In-depth understanding of STPI , Customs , and other facility-related regulatory frameworks . Experience in overseeing the administration of housekeeping , procurement processes, and the management of facility services. Proven experience in creating, managing, and controlling facility operation budgets , ensuring alignment with corporate financial targets and industry benchmarks . Advanced proficiency in generating and analyzing MIS reports and conducting financial analyses to optimize operational efficiency and resource utilization. Excellent communication skills, with the ability to prepare business cases and present to leadership, and effectively manage vendor negotiations and stakeholder expectations. Hands-on experience in handling facility projects like refurbishments, office fit-outs, and renovations, ensuring all are executed per plan and within budget. Vendor management expertise, with an emphasis on cost-effectiveness , service quality, and operational efficiency. Willingness to work across shifts and be available for emergency operations , ensuring business continuity and compliance during crisis situations. Require very minimal or no supervision to complete assigned tasks. With high integrity standards. Good leadership skills. Strong ability to use MS Office applications: Excel, Power Point, Word, and Outlook. Please share relevant profile at sweta.singh@sutherlandglobal.com Thank you!

Location : Hyderabad, Bangalore, Chennai, Mumbai Shift : 11 am to 8 PM Job description Worked minimum in 1 implementation Strong in SF EC Business rule, workflows, RBP and MDF page creation Added advantage Knowledge in Integration, ECP and other modules 5+ Years of extensive work exp in SAP SF - Employee Central, Payroll. Designing, implementing, and supporting complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment Candidate preferred to have SuccessFactors certification. Candidates should have knowledge in H2R Business processes. Excellent knowledge of MDF, and associated system configuration 1/2 projects Implementation/support/enhancement knowledge in SAP SF Hands-on with Solution Design Configuration. Workbook Business process, Preparation Execution of Test Cases, Test Plans, Test scripts. Participate in requirement gathering, understand the design and take ownership of data conversion and system testing as part of the systems enhancement or implementation projects Perform analysis, translate business needs, and create solution requirements documentation. Develop and/or update product solution overviews, FAQs, and user documentation to support project implementation/Support/Enhancement activities. SAP SF Techno-Functional background is preferred SAP SF Payroll India, US, UK localizations preferred. SAP Enterprise Portal: Knowledge in using BTP preferred.

Role & responsibilities Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred candidate profile Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits-Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient trave l Travel Allowance includedWork-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM Contact: HR Priscilla Number: 7900113531

Role & responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or product s. Required Skills * Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduation mandatory *Candidate should be in 15 kms of radius from work location ONLY FOR FEMALE ONLY FOR FRESHERS NOTE: INTERVIEW LOCATION Sutherland Global Services Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR Jahnavi - Mobile No: 9515752229 (12PM-6PM) Preferred candidate profile Role & responsibilities Preferred candidate profile

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 1.00 PM to 5.00 PM

Role & responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or product s Required Skills * Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduation mandatory *Candidate should be in 15 kms of radius from work location ONLY FOR FEMALE ONLY FOR FRESHERS NOTE: INTERVIEW LOCATION Sutherland Global Services Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR Jahnavi - Mobile No: 9515752229 (12PM-6PM) Preferred candidate profile Role & responsibilities Preferred candidate profile