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497 Job openings at Sutherland
About Sutherland

Sutherland is a global provider of process transformation services, digitally enabled business process outsourcing (BPO), and technology solutions for companies across various industries.

Hiring For Internation Non Voice Process - Sutherland

Chennai

0 - 1 years

INR 2.0 - 2.25 Lacs P.A.

Work from Office

Full Time

Greetings from Sutherland!!! We are hiring candidates for International Non-Voice Support Job Criteria: 1) Immediate joiners required (Should be available to join us immediately) 2) Excellent verbal communication skills 3) Fresher or Minimum 6 months of experience in an international non voice process 4) Ability to handle real-time chats / emails calls. Shift Timings & Off: 5-day work week with rotational shifts (Predominantly night shifts) Compensation: CTC: 2 to 2.25 LPA Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Assessment Email: Priscilla.mark2@sutherlandglobal.com HR Name : Priscilla

Hiring For International Non-Voice process

Kochi

0 - 5 years

INR 0.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Urgent hiring for International Non-Voice Support A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization . They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Roles and Responsibilities โ€ข International chat and email support. โ€ข Quick and attentive speaking with the clients. โ€ข Convincing skills/International Tele marketing skills. โ€ข Leads generation towards Sponsors and Exhibitors. โ€ข Lead conversation and successful closing. Required Skills โ€ข Candidate should be excellent in communication skills โ€ข Should have good verbal communication skills โ€ข Looking for typing speed of 35WPM 90% Accuracy โ€ข Good to have customer handling skills โ€ข Should have good knowledge of customer support โ€ข Graduates & Undergraduates can also apply โ€ข Should be flexible to work from office and night shifts Perks and Benefits 1. You'll develop your emotional intelligence. ... 2. You'll learn your product or service, inside and out. ... 3. You'll build transferable Skills. ... 4. You can educate customers without selling. ... 5. You can develop a side project. ... 6. You'll learn how to effectively solve problems. Interested folks can also reach out us through given mail id Mail Id: athira.va@sutherlandglobal.com Call Between 12PM to 6Pm Good English communication is Must...

Hiring For NON VOICE Female

Hyderabad

0 years

INR 0.5 - 0.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or product s. Required Skills * Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduation mandatory *Candidate should be in 15 kms of radius from work location ONLY FOR FEMALE ONLY FOR FRESHERS NOTE: INTERVIEW LOCATION Sutherland Global Services Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR Chandana- Mobile No: 9121760690 (12PM-6PM) Preferred candidate profile

Hiring For International Non-Voice-Sutherland/Work from Office

Chennai

0 - 3 years

INR 2.25 - 3.0 Lacs P.A.

Work from Office

Full Time

Greetings from Sutherland ! Role & responsibilities: We are hiring for Customer Support International Non-Voice Process for world's largest e-commerce site. We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. NOTE: Must have Excellent Verbal and Written Communication skills in English - Looking for an Immediate Joiner. Job Role: Customer Support Associate Interview Mode: F2F Preferred candidate profile: Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Emails. Candidates who are in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for both Freshers & Experienced candidates, 1-3 years Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream with no backlogs. Rotational Shift Timings with 2 days of weekly offs. It is Work from Office! Candidates who suit the above requirement, please step in for a walk-in interview to office. Mention Vagesh (Non Voice ) on the top of your resume. If you are interested, kindly call or share your resumes to 7695999758(Bharani)/ 9042521047(Sharon Subi) Location - Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063Interview Timings: 10:00 AM To 2 PM.

International NON-VOICE Process

Chennai

0 - 1 years

INR 0.5 - 2.5 Lacs P.A.

Work from Office

Full Time

Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063 Role & responsibilities We are hiring for Customer Support International Non-Voice Process for world's largest e-commerce site. We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. NOTE: Must have Excellent Verbal and Written Communication skills in English - Looking for an Immediate Joiner Preferred candidate profile Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Emails. Candidates who are in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for both Freshers & Experienced candidates, 1-3 years Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream with no backlogs. Rotational Shift Timings with 2 days of weekly offs It is Work from Office! Candidates who are preferring for the above Job role, please step in for a walk-in interview to office. With your updated resume by mentioning " PAVITHRA " on the top of your resume. Walk-in for the interview to the venue between 10am-12:00pm. Office venue: Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Road, Perungalathur, Tamil Nadu 600063. Thank you, Pavithra.

Senior Presales Consultant

Hyderabad

10 - 20 years

INR 35.0 - 45.0 Lacs P.A.

Remote

Full Time

Senior Pre-Sales Consultant Digital Engineering Services Requirements: 8+ years of experience in Pre-Sales , with a focus on IT Services, AMS, IMS and ADM solutions . 12+ years of overall IT/development background , with expertise in solution architecture and technology consulting. Strong experience in responding to RFPs, RFIs , and conducting POCs for large deals . Proven experience working with global customers across diverse industries. Hands-on experience in deal commercial modeling, pricing , and SOW/contract structuring . Expertise in Bid Management , ensuring structured processes for proposal submissions and competitive positioning. Excellent interpersonal, presentation, and communication skills with CXO-level engagement. Strong problem-solving abilities and a customer service-oriented approach. Experience as an Overall Solution Lead , driving end-to-end solutioning for complex engagements. Analytical skills to identify client challenges and craft tailored Digital Transformation strategies . A proactive, self-driven and collaborative mindset with the ability to lead cross-functional teams. Job Description: Prospecting & Qualifying Leads โ€“ Support the sales team in identifying and qualifying opportunities for IT Services, AMS, IMS, ADM, and Digital Transformation initiatives . Ownership of RFPs & RFIs โ€“ Take end-to-end ownership of responses, collaborating closely with sales, delivery, and practice teams to drive successful deal closures. Bid Management โ€“ Lead the end-to-end bid process , ensuring compliance, quality, and alignment with customer expectations. Deal Commercial Modeling & Pricing โ€“ Develop / support competitive pricing models, ensuring financial viability and alignment with industry benchmarks for large deals . End-to-End Solutioning โ€“ Act as the Overall Solution Lead , engaging in client discovery sessions to design comprehensive, scalable solutions addressing business pain points. Develop and review compelling solutions , emphasizing value propositions and competitive differentiation. Digital Transformation Strategy โ€“ Spearhead development of/support creation of Digital Transformation roadmaps , aligning with emerging technologies and business trends. Go-To-Market (GTM) Strategy โ€“ Define/Support GTM strategies for Managed IT Services, Application Management, and Cloud solutions, ensuring strong market positioning. Marketing & Demand Generation โ€“ Collaborate with the marketing team on industry events, trade shows, and vertical-specific campaigns. Documentation & Sales Enablement โ€“ Maintain updated collateral, including capability decks, case studies, white papers, and Statements of Work (SOWs) . Client Engagement & Customer Success โ€“ Lead client presentations, workshops, and executive briefings , ensuring alignment with business objectives. Must-Haves: Strong expertise in IT Services, AMS, IMS, ADM solutions , and Digital Transformation initiatives . Deep understanding of cloud-based IT services, automation, AI/ML, and next-gen technologies . Hands-on experience in business analysis, IT strategy, and solution design . Proven ability to drive large, complex deals , working closely with delivery and finance teams. Expertise in Bid Management , ensuring structured, efficient, and competitive proposal submissions. Exceptional communication skills, with the ability to present to C-level executives and global clients .

Hiring For Technical Support Executive Role - Voice Process

Chennai

0 - 5 years

INR 3.0 - 3.5 Lacs P.A.

Work from Office

Full Time

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of July. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international voice process (Tech knowledge required) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: Keerthana.s14@sutherlandglobal.com HR : - Keerthana - 7708520388

Customer Support Executive -Non - Voice Process

Chennai

0 - 5 years

INR 2.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Greetings from Sutherland!!! We are hiring candidates for International Non - Voice Support Job Criteria: 1) Immediate joiners required. 2) Excellent communication skills 3) Fresher or Minimum 6 months of experience in an international voice/Non voice process can apply 4) Ability to handle real-time voice calls/ chat. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.5 to 3 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: Keerthana.s14@sutherlandglobal.com

Director Learning And Development

Hyderabad

15 - 24 years

INR 20.0 - 35.0 Lacs P.A.

Hybrid

Full Time

Job Title: Director Learning Architect Location: Hyderabad Experience: 15+ Years Department: Learning & Development / Talent Transformation Reports To: AVP-Global Talent Management leader- Digital Engineering services Job Summary: We are seeking a seasoned Learning Architect with 15+ years of experience to lead the design, development, and execution of enterprise-wide learning strategies. This role demands a visionary leader who can build and scale Technology and Domain Academies , drive end-to-end program management , and ensure measurable impact through training effectiveness and ROI analysis . Key Responsibilities: Learning Strategy & Architecture Design and implement enterprise-wide learning frameworks that align with organizational goals and future workforce capabilities. Build and scale Technology and Domain Academies to drive deep functional and technical expertise across business units. Develop learning roadmaps for critical roles and career paths, integrating technical, behavioral, and leadership competencies. Stay ahead of industry trends to continuously evolve learning strategies and incorporate emerging technologies (AI, AR/VR, adaptive learning). Program Management Lead the end-to-end lifecycle of learning programsfrom needs analysis and design to delivery and evaluation. Manage cross-functional teams, vendors, and stakeholders to ensure timely and high-quality execution. Oversee learning operations, including budgeting, scheduling, and resource allocation. Learning Experience Design Architect engaging, learner-centric experiences using blended learning, microlearning, simulations, and social learning. Collaborate with instructional designers and SMEs to co-create high-impact content tailored to diverse learner personas. Integrate learning into the flow of work using digital platforms, nudges, and performance support tools. Measurement & ROI Define and track learning KPIs, including engagement, knowledge retention, behavior change, and business impact. Apply models such as Kirkpatrick, Phillips ROI, and Success Case Method to evaluate training effectiveness. Use data analytics to generate actionable insights and continuously improve learning programs. Present learning impact reports and dashboards to executive leadership. Stakeholder Engagement & Change Management Act as a strategic advisor to business leaders on talent development and capability building. Drive change management efforts to embed a culture of continuous learning and innovation. Facilitate leadership alignment and sponsorship for key learning initiatives. Technology & Innovation Lead the selection, implementation, and optimization of learning technologies (LMS, LXP, content curation tools, analytics platforms). Explore and pilot innovative learning solutions such as AI-driven personalization, gamification, and immersive learning. Ensure seamless integration of learning systems with HRIS, performance management, and career development platforms. Required Qualifications: 15+ years of progressive experience in Learning & Development, with at least 5 years in a strategic or architectural role. Proven track record of building and scaling academies or capability development frameworks. Strong program management skills with experience handling large-scale, cross-functional initiatives. Expertise in learning analytics, ROI measurement, and performance consulting. Familiarity with digital learning tools, platforms, and emerging L&D technologies. Excellent communication, stakeholder management, and leadership skills. Preferred Qualifications: Certifications in Instructional Design, Program Management and Learning Analytics) Experience in a global or matrixed organization. Exposure to Agile learning methodologies and change management practices.

Collection Process || English+Punjabi || Navi Mumbai

Thane, Navi Mumbai, Dombivli

0 - 1 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Collections Process || English & Punjabi Speakers. Company: Sutherland Global. Location: Airoli, Navi Mumbai Work Schedule: 5 Days Working, 2 Rotational Offs Work Mode: Work from Office Salary: Up to 23,000 Additional Benefits: 2,750 Performance Incentive 3,500 Travel Allowance Job Description: Sutherland is hiring fluent Punjabi & English speakers for its Collections Process. This is a great opportunity to work in a dynamic team environment and gain valuable experience in customer interactions. Key Responsibilities: Handle collection-related customer inquiries efficiently Communicate professionally in English & Punjabi Ensure timely resolution of collection cases while maintaining service quality Requirements: Proficiency in Punjabi & English (B2 Level Speaker) Excellent communication skills Minimum 6 months of experience in collections How to Apply: Interested candidates can reach out to HR Mehjbin at 9136559570 for further details. Mehjbin.khan@sutherlandglobal.com Looking for talented professionals to join our team! Apply now!

International Technical Voice Support

Hyderabad

1 - 4 years

INR 1.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Greetings From Sutherland!!! Hiring For Sutherland!!! Currently we are hiring for International Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Job Criteria: - Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants. - Meticulous in following processes and documenting issues. - Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants. - Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs. Basic Expectations: - Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices. - Provides accurate resolution regarding problems with merchants billing. - Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved. - Must be willing to go on overtime due to service level requirements. - Must be willing to adhere to the shift schedule that is provided to them Perks and benefits You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * Freshers are Eligible * Only EXPERIENCED CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only * Out of station candidates are Strictly not eligible Contact Person: Hajera HR (7416270242)

Hiring!!! US Mortgage - Associate

Hyderabad

0 - 3 years

INR 1.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Hiring For Sutherland! Role & responsibilities : Currently we are hiring for International Non Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits You'll develop your emotional intelligence .you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * EXPERIENCED CAN APPLY *GRADUATES/UNDER GRADUATES /POST GRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Contact Number: 6302070393/7416270242/7673939326

Customer Support Executive

Chennai

0 - 1 years

INR 2.25 - 2.5 Lacs P.A.

Work from Office

Full Time

Responsible for answering customer Non-Voice for general queries related products. To provide quality customer service & support via email to ensure that customers issues or complaints are resolved promptly. To provide, maintain a quality service to all clients. To provide quality customer assistance and support via telephone to bring resolution to escalated customer product and service issues in a friendly and efficient manner. Aptly trained and updated in industry specific technology and in clients processes, applications/ utilities, and products. Maintain high level of expertise, soft-skills, and email etiquette skills. Escalate appropriate issues to team leads. Qualification-Any Graduation * or 10+2 or 12+1Diploma This is a virtual Drive. Sunday 2nd June at 12pm to 2pm. Join using the below link. https://sutherland.webex.com/sutherland/j.php?MTID=mf53d3bb7eb9a3ab7d211b54e85de0968 Contact Person :Tournika

Content Writer

Hyderabad, Chennai

3 - 8 years

INR 6.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Candidate Requirements: Fluency in English Relevant experience in communications, journalism, or a related field Strong grammar, writing, and editing skills Ability to write structured messaging and clear content An eye for clean design in graphics and layout Good understanding of customer experience and ability to identify improvement opportunities

Hiring For NON VOICE Female

Hyderabad

0 years

INR 0.5 - 0.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or product s Required Skills * Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduation mandatory *Candidate should be in 15 kms of radius from work location ONLY FOR FEMALE ONLY FOR FRESHERS NOTE: INTERVIEW LOCATION Sutherland Global Services Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR MANVITHA- Mobile No: 7801031846 (12PM-6PM) Preferred candidate profile

Associate - Research-Technical Content Writing

Chennai, Tamil Nadu, India

0 years

Not disclosed

On-site

Full Time

Company Description Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns. Job Description Responsibilities : Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation. Collaborate with the client to develop content strategies that align with our business objectives and target audience. Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees. Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content. Able to comprehend and write content and align to client tone of voice. Author and format content in DITA using Oxygen XML editor or other DITA XML based tools. Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines. Create new templates, if required, to author different article types. Streamline processes and build flowcharts where applicable. Meet deadlines and manage multiple projects simultaneously. Qualifications Our most successful candidates will have: Exceptional writing, editing, and proofreading skills with a keen eye for detail. Experience doing research using multiple sources is an added advantage. Excellent command of the English language and strong communication skills. Ability to meet deadlines. Graduate in English literature or related field is an added advantage. Experience with text-based AI, LLM models is an added advantage. Additional Information Location: Chennai Show more Show less

Associate

Navi Mumbai

0 - 1 years

INR 2.0 - 3.5 Lacs P.A.

Work from Office

Full Time

We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Voice Process. This role involves handling customer interactions through voice channels, including calls, providing excellent service and resolving queries efficiently. Key Responsibilities - Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Benefits- Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Please send your CV at nikita.mirchandani@sutherlandglobal.com Regards, Nikita Mirchandani Associate Talent Aquisition 7089367699

Collections Specialist

Chennai

0 - 5 years

INR 2.5 - 4.0 Lacs P.A.

Remote

Full Time

Hi Connections, Hiring Collections Specialist Work From Home Freshers can also Apply Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts, Immediate Joiner 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com

Oracle Ebs Technical Consultant

Hyderabad

8 - 13 years

INR 20.0 - 25.0 Lacs P.A.

Remote

Full Time

8 years of experience as EBS technical in Oracle Apps R12 Excellent knowledge in the following modules Order Management Inventory Receivables Advanced Pricing Payables Purchasing Excellent SQL, PLSQL skills Ability to buildi,manage and maintain custom WebADI forms

Walkin Drive For International Voice Process | US Rotational Shifts |

Navi Mumbai

0 - 1 years

INR 2.75 - 4.25 Lacs P.A.

Work from Office

Full Time

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM

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Sutherland

Sutherland

Sutherland

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

497 Jobs

    Key People

  • Diane R. Schmitt

    CEO
  • Sanjay S. Kumar

    President
cta

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