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Sutherland Hiring For Claims Associate ( Freshers & Experienced )

Sutherland Hiring For Claims Associate ( Freshers & Experienced )

Sutherland

0 - 5 years

0 - 3 Lacs

Navi Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Non voice Email Support Typing Speed Non Voice Process International Non Voice Chat Support Bpo Non Voice International Chat Process customer support Communication Skills Written Communication Backend Process English Typing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM ) Work Days: 5 days work from office with Sat & Sun fixed week off Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested can also share resume on syed.muzammil@sutherlandglobal.com

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Sutherland

www.sutherlandglobal.com

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

494 Jobs

Key People

Diane R. Schmitt

CEO
Sanjay S. Kumar

President
M. K. Bansal

Chief Financial Officer

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