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Hexaware Technologies
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Immediate openings For Quality Analyst _Non-Voice (Email & Chat)

Immediate openings For Quality Analyst _Non-Voice (Email & Chat)

Hexaware Technologies

2 - 7 years

2 - 4 Lacs

Chennai

Posted:18 hours ago| Platform:

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Skills Required

Email Support Chat Chat Support Non Voice Web Chat International Chat Process Email Audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Immediate openings for Quality Analyst _Non-Voice _Chennai Job description: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SMEs on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Should have experience in auditing the email & chat would be an added advantage Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background and preferred email & chat background Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Note : Interested candidates reach out to below : Nandhini A - 7358342513, NandhiniA1@hexaware.com

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Hexaware Technologies

www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

Key People

R Srikrishna

CEO
Hiten D. Tuli

CFO
Rohan A. Sinha

Chief Operating Officer
Rishi J. Shukla

Chief Technology Officer

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Immediate openings For Quality Analyst _Non-Voice (Email & Chat)

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