Email Audit Function Golden Opportunities

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You should have prior experience in handling internal and external domain emails audits and understanding of email platforms. It is essential to have a basic understanding of cyber security and other email security threats. You should possess the ability to read and understand the policies and procedures related to the information security domain. Your responsibilities will include creating awareness by conducting training and sharing materials. This role requires skills in Email Audit, Data Protection, and Internal Audit. The job falls under the Email Audit Function in the Banking industry. It is a Full Time, Permanent position categorized under Outsourcing/Offshoring. If you are interested...

Posted 2 months ago

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Customer Experience Specialist II Thermo Fisher Scientific

4.0 - 8.0 years

5 - 8 Lacs

bengaluru

Work from Office

Key Responsibilities: The Customer Experience Assessor (CEA) monitors and assess voice, email, and chat interactions, relative to established criteria and calibrated standards, to ensure our customers have a memorable experience. These assessments are done on scoring forms and focus on areas such as job knowledge, accurate system usage, soft skills, and first contact resolution. The CEA will provide additional mentoring of agents in the greatest need, such as new hires and/or those below goal. Additionally, the data from all evaluations rolls into a database where you will uncover feedback for targeted training, development, and/or process improvement to drive an improve customer experience ...

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Quality Lead - Community Support Habuild Healthtech

3.0 - 4.0 years

4 - 6 Lacs

Nagpur

Work from Office

About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the applicati...

Posted 3 months ago

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Google Hiring For Quality Analyst T&S- CSA || Teleperformance || Teleperformance (TP)

1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediat...

Posted 3 months ago

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Immediate openings For Quality Analyst _Non-Voice (Email & Chat) Hexaware Technologies

2.0 - 7.0 years

2 - 4 Lacs

Chennai

Work from Office

Immediate openings for Quality Analyst _Non-Voice _Chennai Job description: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SMEs on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a det...

Posted 4 months ago

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