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2.0 - 6.0 years
0 Lacs
chennai, all india
On-site
**Job Description:** You should have prior experience in handling internal and external domain emails audits and understanding of email platforms. It is essential to have a basic understanding of cyber security and other email security threats. Your role will involve reading and understanding the policies and procedures related to the information security domain. Additionally, you will be responsible for creating awareness by conducting training sessions and sharing relevant materials. **Key Responsibilities:** - Conduct internal and external domain email audits - Understand email platforms and security threats - Read and comprehend policies and procedures related to information security - C...
Posted 3 days ago
2.0 - 7.0 years
0 - 3 Lacs
bangalore rural, bengaluru
Work from Office
Role - Quality Auditor Contract - 6months on CIEL PAYROLL Budget- As Per Industry Norms Shift- Rotational Wok mode- 6 days (5 days WFO & 1 day WFH) Key Responsibilities 1. Quality Assurance (QA) Sales Pre-Live Audits: Conduct comprehensive, meticulous audits of event listings and (including content, imagery, date/time, venue details, and pricing tiering) before publishing to ensure 100% accuracy and adherence to brand and legal guidelines. Content Standardization: Enforce strict standardization rules across all event metadata to ensure seamless searchability and superior customer experience. Dynamic Quality Checks: Monitor live events for last-minute changes (venue shifts, cancellations, res...
Posted 1 month ago
2.0 - 6.0 years
0 - 3 Lacs
bengaluru
Work from Office
Role & responsibilities 1. Quality Assurance (QA) Sales Pre-Live Audits: Conduct comprehensive, meticulous audits of event listings and (including content, imagery, date/time, venue details, and pricing tiering) before publishing to ensure 100% accuracy and adherence to brand and legal guidelines. Content Standardization: Enforce strict standardization rules across all event metadata to ensure seamless searchability and superior customer experience. Dynamic Quality Checks: Monitor live events for last-minute changes (venue shifts, cancellations, rescheduling) and immediately trigger necessary corrective actions and customer communication workflows. Benchmarking: Establish and maintain qualit...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
You should have prior experience in handling internal and external domain emails audits and understanding of email platforms. It is essential to have a basic understanding of cyber security and other email security threats. You should possess the ability to read and understand the policies and procedures related to the information security domain. Your responsibilities will include creating awareness by conducting training and sharing materials. This role requires skills in Email Audit, Data Protection, and Internal Audit. The job falls under the Email Audit Function in the Banking industry. It is a Full Time, Permanent position categorized under Outsourcing/Offshoring. If you are interested...
Posted 3 months ago
4.0 - 8.0 years
5 - 8 Lacs
bengaluru
Work from Office
Key Responsibilities: The Customer Experience Assessor (CEA) monitors and assess voice, email, and chat interactions, relative to established criteria and calibrated standards, to ensure our customers have a memorable experience. These assessments are done on scoring forms and focus on areas such as job knowledge, accurate system usage, soft skills, and first contact resolution. The CEA will provide additional mentoring of agents in the greatest need, such as new hires and/or those below goal. Additionally, the data from all evaluations rolls into a database where you will uncover feedback for targeted training, development, and/or process improvement to drive an improve customer experience ...
Posted 4 months ago
3.0 - 4.0 years
4 - 6 Lacs
Nagpur
Work from Office
About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the applicati...
Posted 5 months ago
1.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediat...
Posted 5 months ago
2.0 - 7.0 years
2 - 4 Lacs
Chennai
Work from Office
Immediate openings for Quality Analyst _Non-Voice _Chennai Job description: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SMEs on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a det...
Posted 6 months ago
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